Job Description
The Company
Our client is a market leader in the Engineering sector. Due to continued growth, they are looking to recruit an Engineering Service Coordinator.
The Role
* The role will provide coordination between the customer, suppliers, workshop and engineers.
* You will be responsible for coordinating and executing multiple service jobs to ensure they are completed on time, within budget and to the satisfaction of our clients.
* Oversee and manage all service jobs from initiation to completion.
* Ensure timely and effective communication with clients and team members.
* Work Closely with Manager to plan work through the workshop.
* Allocate resources and monitor progress to ensure timely delivery of services.
* Communicate and update clients on their orders
* Co-ordinate the selection and briefing of Engineers.
* Ensure required documentation is collated/ provided.
* Receive client calls/emails relating to service work.
* Provide quotes to clients for service and site work.
* Create timely and accurate client order acknowledgements.
* Create and maintain accurate job details in ERP system.
* Obtain supplier quotes and purchase materials/subcontracted services in relation to the service jobs.
* Maintain KPIs relevant to service and site work.
* Maintain cost estimates for service work
* Produce work instructions for the workshop.
* Accurate updating of reports.
* Perform invoicing of completed work.
* Create and issue client documentation including certificates.
* Uphold health and safety practices.
The Person
* Will ideally have experience in a similar role within engineering or manufacturing.
* Will be someone who is mechanically minded, detail orientated and an eye on customer satisfaction.
* Sound technical background and understanding of mechanical principles.
* Demonstrable customer and supplier contact experience.
* Demonstrable Commercial awareness and experience.
* Excellent organisation and time management, able to plan and prioritise to meet deadlines.
* Able to make balanced decisions in a variety of situations.
* Computer Literate, familiar with MS Office Package, Google package and ERP.
The Benefits
* You will be working for a well-established growing employer.
* An excellent salary.
* Working a perm day shift.
* A company experiencing continued growth, expansion and investment.
* The company are fully compliant with the latest health and safety requirements for current safe working practices.
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