We are seeking a dedicated and enthusiastic Front Office Supervisor to join our team. This individual will serve as the right hand to the General Manager, playing a key role in supporting both the Housekeeping Department and the General Manager while ensuring exceptional guest experiences. The ideal candidate will have a passion for hospitality, a flexible schedule, and a strong team-player mentality.
Responsibilities
* Oversee and manage front desk operations, including guest check-in/out and reservations.
* Assist in coordinating and supporting housekeeping operations to maintain high cleanliness standards.
* Ensure smooth daily operations and act as a liaison between the General Manager and hotel staff.
* Maintain a high standard of guest relations by providing friendly and professional service.
* Handle guest inquiries, requests, and concerns with a proactive and solution-oriented approach.
* Monitor and manage room availability, ensuring accurate and efficient booking processes.
* Train and mentor front desk staff to uphold the hotel’s customer service and operational standards.
* Assist in administrative duties, including reporting, inventory management, and staff scheduling.
* Support and enforce hotel policies to ensure operational efficiency and guest satisfaction.
* Perform additional duties as assigned by the General Manager to enhance the overall guest experience and hotel performance.
Qualifications
* Previous experience in front desk, guest services, or hotel operations preferred.
* Strong leadership, organizational, and problem-solving skills.
* Excellent communication and interpersonal abilities.
* Ability to multitask and adapt in a fast-paced boutique hotel environment.
* Proficiency in hotel management software and reservation systems is a plus.
* Flexible schedule, including availability to work weekends, holidays, and varying shifts as needed.
* A collaborative and team-oriented mindset.
If you are passionate about hospitality and eager to be a key part of a boutique hotel experience, we encourage you to apply and become an integral member of our team!
Compensation
$21 - $23 hourly
About Beach Breeze Inn
Nestled in the heart of Falmouth since 1858, the Beach Breeze Inn is a beloved 21-room boutique hotel with deep roots in the community, offering a perfect blend of coastal charm, history and modern comfort. Just a short stroll from Surf Drive Beach, a superior swimming beach, our inn boasts stunning views of the harbor and Martha’s Vineyard, setting the scene for a truly unforgettable stay. Guests enjoy easy access to The Island Queen, a seasonal ferry option, which will whisk guests away to Oak Bluffs in Martha’s Vineyard in just 35 minutes, making island adventures effortless.
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