Job Posted: 20 December 2024
* Contract Term: Permanent
* Location: Ryde, Isle of Wight
* Contract Type: Part time
* Salary: £12.25 per hour
* Industries: Customer Service Management & Executive Retail
Job Start Date: Available to start now
Grace's is looking for an organised and friendly Relief Supervisor to support our store teams across the Island. If you are flexible, enjoy a challenge and are passionate about customer service, then this could be the role for you!
Job Role:
* Responsible for covering shifts, as required, in our Ryde, Newport, Shanklin and Yarmouth stores.
* Due to the nature of this role, rota will be flexible in accordance with real-time need e.g. changes for emergency cover.
* Serving customers in our busy stores in Ryde, Newport, Shanklin and Yarmouth depending on where cover is needed.
* Preparing and serving sandwiches, soup and other food.
* Using an espresso machine to make hot drinks.
* Key holding.
* Cash handling.
* Ordering and stock control in the manager's absence.
* Providing excellent customer service.
* Ensuring that the shop is kept clean and tidy throughout the day.
* Ensuring that all the products are displayed in a visually appealing way.
* Responding to and acting on absence notification in manager’s absence.
* Ensuring compliance with food hygiene standards and contributing to upholding a 5-star hygiene rating.
* Role modelling the expectations set out in the company handbook.
* Liaising with HR to maintain a high standard of performance and conduct.
* Contributing to the monitoring and performance management of teams across all shops.
* Assisting Sales Director by regularly providing feedback and completing audits using given assessment criteria.
We're looking for someone who:
* Is comfortable working on their feet in customer facing roles.
* Is confident when leading teams, motivating staff and solving problems on the spot.
* Is resilient to change and problem solving, maintaining a positive approach.
* Has experience in a food or retail environment.
* Is organised and has an eye for detail.
* Is reliable and enthusiastic.
Hours and Pay:
* 20 - 48 Hours a week.
* Working 3-6 days per week depending on cover needs.
* Any days Mondays to Saturdays.
* Working between the hours of 7.30am and 6pm (6pm finish if covering in our Newport Store).
* £12.25 per hour.
Benefits:
* Employee Assistance Programme.
* Staff Discount for Grace’s Bakery.
* Chamber of Commerce Discounts for a range of IOW businesses.
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