Direct message the job poster from The Luminaire
Luxury Travel Designer | Crafting Bespoke Journeys & Curated Luxury Experiences
The Luminaire is a ground-breaking luxury travel company looking to design unique enriching experiences for our highly discerning travellers.
We are looking for talented individuals with a breadth of curiosities to join our team and play a pivotal role in designing and selling those experiences.
Our LinkedIn profile and Instagram will help you understand our brand and product better:
You:
Knowledgeable about the world and experienced in travel design; ideally, you have a background in travel design or sales, an understanding of the luxury market and are interested in culture, photography, history, luxury goods, literature or art. What defines you is that you want to find ways to share that passion with others, your drive to succeed and ability to adapt in a fast-moving start-up.
Whatever you have interests in, you want to discover new sights, learn about new subjects, and share those discoveries with others, and are gifted with a naturally curious mind.
* You will have experience in selling and understand the importance of active listening and building trust and rapport with your clients.
* You will have a talent for writing engaging, brand conscious copy, have an eye for design and ability to research.
* You will have a confident phone manner, with a natural flair for persuasive language and a professional approach to enquiry and time management.
* You will be a team player, with a one team attitude and a strong drive.
* You will be detailed orientated and committed to excellent customer service.
* You will be creative, with the ability to think outside the box.
* You’re resilient and tenacious.
* You will be good with MS Office and particularly quick at Powerpoint; you will also be digitally competent and quick at getting to grips with new online tools such as Salesforce, Monday.com and website CMS systems.
* Good global travel knowledge - we design a large number of bespoke journeys for our clients for destinations across the globe.
The Role:
* First point of contact for client enquiries and running those enquiries from trip design and creation to pre-trip preparation and on travel operations.
* Responsible for creating and maintaining trip budgets, with ROI awareness and good internal communication skills to ensure finance are briefed for financial forecasting.
* Create brand conscious, personalised trip itineraries for your travellers.
* Entering client details into our CRM system and keeping CRM records updated.
* Expert enquiry management with speedy response time and commitment to customer service.
* Assist in B2B outreach and events, plus FAM trip planning.
* Be hungry for sales, and use our extensive database to reach out to clients for future travel plans.
* Share customer feedback, travel trends and relevant news with the wider team that could lead to new product development.
* Create wow moments that excite and appeal to customers and define ‘The Luminaire’ brand.
We can provide a dynamic working environment and benefits including a competitive salary and bonus scheme in addition to 25 days holiday a year. We are a start-up and would suit someone who wants to make a tangible difference and 360 degree business exposure. You need to be hungry for success, tenacious and adaptable.
Office and working policy:
We operate from London office three days a week and remotely twice a week.
Who we are: A Collection of Curious Minds
We passionately believe that understanding the world through a new lens has the power to positively transform our guests' perspectives. There is only so much you can learn whilst reading a book or sitting at a screen. To fully understand all that’s great about history, culture and the natural world means truly immersing ourselves in it.
Protect the places we share:
While centred on creating life-changing travel experiences for our guests, our endeavour is also driven by our value to protect the places and communities we are embedded in - and the planet as a whole.
The experiences we create engender awe at the majesty of nature - and instil in everyone who encounters it, an instinct to protect it. Guests might arrive enthusiasts - but they’ll leave ambassadors, galvanised to share with everyone the magic of what they’ve seen, and the imperative to safeguard it for future generations.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
* Travel Arrangements
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