Job summary
InHealth Intelligence is a proud supporter of the Diabetic Eye Screening Programmes across NHS England, and since 2011 InHealth Intelligence has grown to offer fully managed services across the country. To increase efficiency, we also built our own software system which enables us to adapt and change to meet the requirements our employees need to achieve a better user experience. We do this to ensure early diagnoses and to reduce diabetes related complications to our patients.
Main duties of the job
InHealth Intelligence is a proud supporter of the Diabetic Eye Screening Programmes across NHS England, and since 2011 InHealth Intelligence has grown to offer fully managed services across the country. To increase efficiency, we also built our own software system which enables us to adapt and change to meet the requirements our employees need to achieve a better user experience. We do this to ensure early diagnoses and to reduce diabetes related complications to our patients.
About us
InHealth is the UKs largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.
As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.
Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving patients from 1,000 locations by 2025.
Job description
Job responsibilities
Role: Administrator
Location: Ashford Salary: £22,308
InHealth Intelligence is a proud supporter of the Diabetic Eye Screening Programmes across NHS England, and since 2011 InHealth Intelligence has grown to offer fully managed services across the country. To increase efficiency, we also built our own software system which enables us to adapt and change to meet the requirements our employees need to achieve a better user experience. We do this to ensure early diagnoses and to reduce diabetes related complications to our patients.
What you will do:
You will be joining our Failsafe team, in addition to usual care which includes appointing, examination/treatment and discharge, our failsafe team ensure that if something goes wrong in the patients pathway, administrative processes are in place and actioned to identify any errors in procedures.
What you are responsible for:
1. Monitoring all patients referred to the Hospital Eye Service Department in line with guidance and policy
2. Supporting the booking of appointments for the patient based on their referral type in line with national set timelines
3. Ensuring patients on discharge are referred back into the programme within the correct pathway and patients GP has been informed
4. Liaising with Maternity Units within the Hospital to ensure that all Diabetic patients who are pregnant are referred to the Diabetic Eye Screening Programme
5. Auditing the status of patients to ensure all patients under the Hospital Eye Service are seen at least annually
6. Reviewing and responding to individual queries & data capture.
We are looking for someone who is:
7. Educated to GCSE or equivalent qualifications and/or training/experience in Patient Care
8. Experienced in dealing with customers and/or patients and know how to handle their queries effectively and sensitively
9. Comfortable with audits and reporting
10. A good listener with excellent verbal and written communication skills
11. Aware of the importance of patient confidentiality and data protection
12. Able to maintain and ensure observation of robust internal quality assurance measures to meet national standards
13. Flexible in weekly working patterns and locations as required
14. A team player who is supportive, reliable and trustworthy
15. Approachable, dedicated and hardworking
16. A people person someone who enjoys working alongside and helping others
17. Calm and focused in challenging situations
18. Great at organising things and able to prioritise their workload
19. Good at attention to detail
20. Able to work well within set procedures.
You should apply if you have experience:
21. Previous experience in an administrative role
22. A passion for healthcare.
Person Specification
Qualifications
Essential
23. Please see Job Description
Desirable
24. Please see Job Description
Experience
Essential
25. Please see Job Description
Desirable
26. Please see Job Description
Additional Criteria
Essential
27. Please see Job Description
Desirable
28. Please see Job Description