Due to continued success our Huddersfield based clients who are specialists in the design, manufacturing, supply and servicing of bespoke industrial equipment, are looking for a Product Support Engineer to join their team.
To provide quick and efficient support for customer queries.
To ensure all queries are dealt with by the correct department in a timely manner.
Working with all relevant departments to investigate customer claims and working to reduce claims using the in-house quality system
Being able to communicate efficiently with customers and all departments
Requirements
Excellent communication skills
Customer service experience required
Engineering background preferred but not essential
Technical and advantageous experience required
A friendly, professional telephone/email manner
Data entry (excel and in house CRM system)
Hardworking
Good at working under pressure
Willing to learn
Teamwork skills
Time management
Company Information
Based in Huddersfield, they are a market leader in their bespoke industrial product and in all aspects from design to servicing. Supplying thousands of companies over 45 years, they are renowned for delivering outstanding service and are keen to recruit a customer service engineer who strives to offer the same. It is a great opportunity for the right candidate to learn more about the industry and join an already successful team who are fanatical about quality, innovation and service.
Benefits
28 days paid holiday per year
Successful and progressive company
New and modern work environment
Training provided to become familiar with companies' procedures
Easily accessible by bus