Salary dependant on experience
Full Time position
Permanent Contract
Location: Ruthin
Monday to Friday 9 – 5pm with 1 hour for lunch (35 hours)
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About the Agency
As a local agency of NFU Mutual, we deliver a first-class service and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual is famous for. An exciting opportunity has now arisen within the Ruthin and Dolgellau Agency.
About the role:
As an Insurance Account Handler within our team in Ruthin, you’ll play a key role in the success of an expanding local business. Providing exceptional service, you’ll assist our insurance Agents with preparing for insurance review appointments with our larger clients, as well as associated policy alterations, report writing, and underwriting negotiations post customer review meeting. You’ll relish becoming acquainted with a diverse mix of local clients and the challenge of being part of a truly customer-focused, ambitious team. In return, you can expect full training in a friendly and supportive environment.
About you:
The successful candidate must have the following attributes:
1. Enjoy working in a team and on your own
2. Be an excellent communicator
3. An enthusiasm to learn
4. Good IT skills
5. Be prompt, reliable and trustworthy
6. Have the ability to multi-task
7. Be organised and able to work to deadlines
8. Be a problem solver with a proactive attitude
9. Be able to show empathy to customers
We require a minimum of 5 GCSEs (or equivalent) including Maths and English at Grade C/4 or above. An understanding of agriculture would be beneficial but is not essential. Being a Welsh speaker would be beneficial.
Our commitment to you:
* Full extensive training & ongoing support
* Opportunity to develop & further your career
* Salary increasing as you progress through the various insurance licences required for the role
* Annual leave allowance 20 days plus bank holidays plus birthday off, increasing to 25 days on completion of 5 years’ service
* Free on-site car parking
Please apply in writing with CV and covering letter to: cara_morris@nfumutual.co.uk (your data will be stored for up to 1 year).
Closing date for all applications: 11th November 2024.
Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.
Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people, and give customers excellent service, with trusted advice and products.
Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.
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