* JOB TITLE: Used Leasing Operational Manager (12 month FTC)
* SALARY: £42,120 rising to £43,803 as of 1/04/25
* LOCATION(S): Watford
* HOURS: Full-time
* WORKING PATTERN: For the first 6 months you'll be in office for 5 days a week and then move to hybrid, which involves spending at least 3 days per week at the Watford office site.
About this Opportunity
Responsible for the operational delivery of all used leased vehicles, including related process delivery and supplier management, ensuring effective cost management and an outstanding customer Driver experience for Tusker’s customers.
* Implement, develop and improve processes relating to used car leasing operational delivery, supplier service delivery and the customer experience.
* Be the subject matter expert for Used Car Leasing related topics within Tusker and act as the escalation point and deciding manager for escalated topics.
* Maintain and improve customer service through continuous improvements in processes, deliverables and new services, improving income and reducing cost where appropriate.
* Liaise with Tusker teams to ensure successful delivery of used vehicles to new customer Drivers.
What you’ll need
* Strong personal leadership skills, experienced with team management, supplier relationship management and process development.
* Experience in remarketing, logistics, SMR and bodywork damage with the ability to work to tight deadlines and demanding targets.
* Ability to present results and recommend improvements to inter-departmental teams.
* Proven experience in delivering process change across teams.
* Tenacity and a track record to see tasks through to successful completion and to bring colleagues along the journey.
* Strong attention to detail with an excellent customer service ethos; demonstrating passion and self-motivation.
* A confident level of IT literacy; with a robust knowledge of Excel, Word, PowerPoint and industry-specific tools.
* Excellent written and verbal communication skills, with a desire to consistently deliver excellent customer service.
And any experience of these would be really useful
* Identifying opportunities and delivering solutions to improve existing services and develop new products for Tusker by supervising weekly and monthly supplier key performance measures.
* Gaining consensus from internal and external partners to introduce operational changes and innovation.
* Identifying key emerging trends, opportunities and competitor developments, ensuring this knowledge is communicated to product development functions.
* Relocating identified vehicles from the first lease to a secure storage and repair supplier location.
* Managing preparation of vehicles, identifying and approving required work as well as the delivery of the vehicle and any post-delivery aftercare.
* Ensuring suppliers are providing the required level of service provision and proposing process/product changes as appropriate.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes
* A generous pension contribution of up to 15%
* An annual performance-related bonus
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 28 days’ holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
Ready to start growing with purpose?
Apply today.
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