Job Description
We’re recruiting for a Customer Experience Advisor to join our Retail Customer Services Team with a starting salary from £23,525 - £24,525 (depending on experience).
Our phone lines are open between 8:30am-5:30pm Monday- Friday (some areas of the business vary in hours so you may work different hours to these started). You’ll work 35 hours during our opening times working 3 days from home and 2 days in our Solihull office.
Our Customer Service teams are made up of professionals from different backgrounds including call centre, retail, hospitality, and sales.
Internally, this role maybe called something different, depending on which team you join. We’ll work with you on which department compliments your personality and strengths best.
What you'll be doing:
* You’ll be working in one of our lively and dynamic contact centres, answering inbound phone calls from our customers and completing administrative tasks
* You’ll provide customers with a first-class experience during every interaction
* Given the nature of what we do, sometimes these calls can be emotive, so, we’re looking for people who are naturally caring, empathetic and resilient
* Delivering a personable service to our customers, supporting our customers needs accurately on a right first time basis, ensuring next stages are understood and that any correspondence is effective and accurate
* Offering support and feedback to other colleagues, contributing to a highly motivated, straightforward, and collaborative culture
* For our most vulnerable customers, you’ll ensure you consider their circumstances and needs and take additional steps to support them through their interactions with Legal & General
Qualifications
Who we're looking for:
* The skills below are important to us. Rest be assured, we will show you the L&G way. You’ll be in our full-time office-based induction for a couple of weeks so, you’ll have the tools you need before you start helping our customers and clients
* People who love helping people! People who challenge positively, commit together and act decisively!
* Strong communication and administration skills and passion to support customers, whatever their personal circumstances
* Confidence in using a desktop or laptop and experienced in using MS Office
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
* The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
* Generous pension contribution
* Life assurance
* Health Care Plan (permanent employees only)
* At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
* Competitive family leave
* Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
* There are the many discounts we offer – both for our own products and at a range of high street stores and online
* In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
Additional Information
Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.
We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.
If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.
If you’re open to find out more, we'd love to hear from you.