Job Description
As our next Front Office Team Member, you will:
* Take care of guests from their arrival through to their departure
* Contribute to guest satisfaction at all times by providing high quality services throughout their stay
* Handle any guest complaints and/or remarks; provides a response as soon as possible
* Carrie out all operations concerning guest arrival and departure in compliance with internal procedures
* Inform guests about the formalities, any special conditions relating to their stay and the services available
* Handle phone calls
* Apply the procedures of internal audit
* Pass on information as necessary to other departments (floor staff, technical etc) and to other members of the front desk team
* Ensure that all guest documentation is up-to-date and available
* Make the update of the information
* Handle reservations
As part of our team you can have:
* Free night stays in our UK hotels and up to 50% discount in any Accor Restaurant (T&C Applies)
* Discounted hotel rates all over the world in Accor Hotels
* Continuously learn and develop yourself with our Accor Academy
* Support your wellbeing in your professional and personal lives
* Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
* Participate actively in initiatives to build a more inclusive and sustainable world
* And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
Qualifications
Who are we looking for?
* BIG SMILE :)
* Friendly, welcoming and approachable
* Excellent communication and time management skills
* Motivate and support others
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.