Job summary GP Practice in Ashington and Newbiggin Patient Services Assistant Full time 37.5 hrs per week over 5 days. Includes a variety of shifts between the hours of 8.00am and 6.00pm. Will include evenings to 8.00pm on a Monday and some early morning 7.00am starts on a rota basis. Successful candidates will have excellent communication skills, a commitment to Customer Service and demonstrate good team working and interpersonal skills. Experience of working in a similar environment would be advantageous but is not necessary as full training will be provided. Closing Date: 25 November 2024 Interview Date: 6 December 2024 Seaton Park Medical Group is an Equal Opportunities Employer Main duties of the job Provision of a modern, comprehensive customer-focused reception service to the patients of Seaton Park Medical Group across 2 sites, one in Ashington and one in Newbiggin. About us The practice philosophy is rooted in a culture of care. Everyone working within the practice is committed to the NHS, to the provision of a high-quality service and to respect and value for our patients and each other. We are a friendly, welcoming and inclusive team who enjoy working together. The Practices aim to be a top-quality healthcare team is supported by our values: working in partnership with our patients, quality, innovation, fairness, continuous learning and a supportive team. For more information visit us at www.seatonparkmedicalgroup.co.uk or email carolyn.headsnhs.net or call 01670 842018. Date posted 31 October 2024 Pay scheme Other Salary £22,370 to £22,890 a year Contract Permanent Working pattern Full-time Reference number I9869-2568 Job locations Seaton Park Medical Group Norham Road Ashington Northumberland NE63 0NG Job description Job responsibilities Provision of a modern, comprehensive customer-focused reception service to the patients of Seaton Park Medical Group. Provision of support services to GPs and Nurses and appropriate administrative services for Patient Administration. Please see the attached Job Description in Supporting Documents for more information. Job description Job responsibilities Provision of a modern, comprehensive customer-focused reception service to the patients of Seaton Park Medical Group. Provision of support services to GPs and Nurses and appropriate administrative services for Patient Administration. Please see the attached Job Description in Supporting Documents for more information. Person Specification Experience Essential Working in a customer service environment. Trained in the use of Microsoft Office, entry level basics plus Word and Excel. Desirable Knowledge of the Primary Care environment. Awareness of Data Protection Act. Working in a GP Practice. GP Clinical systems. Working in a confidential environment Medical terminology. Qualifications Essential Functional Literacy and Numeracy level 2, GCSE Grade A-C, including Maths and English Language. Desirable NVQ Level 2 Customer Service. Person Specification Experience Essential Working in a customer service environment. Trained in the use of Microsoft Office, entry level basics plus Word and Excel. Desirable Knowledge of the Primary Care environment. Awareness of Data Protection Act. Working in a GP Practice. GP Clinical systems. Working in a confidential environment Medical terminology. Qualifications Essential Functional Literacy and Numeracy level 2, GCSE Grade A-C, including Maths and English Language. Desirable NVQ Level 2 Customer Service. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name NHS North Of England Commissioning Support Unit Address Seaton Park Medical Group Norham Road Ashington Northumberland NE63 0NG Employer's website https://www.necsu.nhs.uk (Opens in a new tab)