National Express have an exciting opportunity to join a sales focused team, as a Sales Advisor working Airside in London Stansted Airport.
With a strong knowledge of our products you will proactively sell National Express coach tickets to drive revenue growth for the company. You will work towards personal and team daily, weekly, monthly and annual sales targets contributing to potential On Target Earning of £34,000 per annum. You will use your own initiative to deliver exceptional customer service, resolving customer enquiries, in line with the vision and values of National Express.
This is a Full Time position working a rolling 3 on 2 off rota .
Shifts will be 10 hours between 06:00am and 02:45am.
Successful applicants will be invited to attend an onsite assessment on Tuesday 11th March.
An Airside Pass will need to be obtained to work airside, minimum requirements for the pass are;
* Evidenced 5 years continuous employment history (breaks in employment are acceptable providing they can be evidenced)
* A valid ID
* DBS Certificate
What you’ll need…
* Experience of front-line customer service with face to face Sales Experience
* English language skills
* Positive attitude to customer service and personal development
* Ability to work in a team or unassisted on your own initiative
* Good levels of stamina is required as you will need to be available to assist customers for long periods of time
* The ability to work shift patterns including weekends and bank holidays to meet business demands.
What You'll Do …
* Look for opportunities and proactively up-sell National Express services and ancillary products, using sales techniques to close each sale transaction, competing with other operators within the vicinity
* Consistently deliver an excellent standard of customer service at all times
* Effectively and accurately communicate information to customers regarding service updates and disruption
* To be fully competent in the use of the relevant ticketing accepting both cash and card
* Adhere to processes and procedures necessary to fulfil the role
What we offer in return for your support and commitment…
* OTE Up to £34,000 per annum
* Free Coach travel for yourself on the National Express network
* Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner on the National Express network
* A free smart comfortable uniform
* A company pension
* Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing
* Private online GP service
* Exclusive benefits and savings from thousands of the UK's largest retailers and service providers
* Endless opportunities for progression within the business
National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community.
We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.
We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.
Things to Note...
At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.
As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.