Responsible for providing a friendly and personal checking in of patients and their families/carers, and managing their expectations at busy times. Be mindful of and act within policy in terms of safeguarding. Filing of reports and correspondence in patients case notes, in accordance with hospital procedures. Maintain patients case notes including updating and documenting any changes in patient details. Reconciling clinics in line with timescales. Undertake clerical duties associated with the discharge or transfer of patients from the Consultant care, any transport arrangements which may be required, booking follow up appointments and ensuring the safe return of case notes to the appropriate departments. Answer telephones, receive and relay messages. Undertake ad hoc messenger duties as required. To demonstrate a flexible approach to Department duties where appropriate. Checking of stocks of stationery for the ward when required and relaying to necessary colleagues. Be proactive in escalating any concerns of any kind to Line Management Any other duties in the Care Unit, which may be delegated from time to time by the Assistant Service Manager or Care Unit Coordinator.