Housing Officer - 12 Month Fixed Term We are currently looking for a professional, organised, and resilient individual to join our Tenancy Relations Team. To be successful in the role, you’ll need to be an effective communicator with a working knowledge of dealing with Anti Social Behaviour and contract management. If this sounds like you, please read on. Within your role as our Housing Officer you will: Managing complex and diverse cases, following policies and procedures, to ensure service demands are met timely, effectively, and efficiently. Manage a case load of Occupation Contracts and all Housing Management related matters. Use sound judgment in your decision making, which is backed by clear rationale, evidence, relevant legislation, including an awareness of social and economic issues Contribute to creating, delivery and implementation of the Service’s communication plan to all stakeholders to increase knowledge through raised awareness of the service provision. Keep up to date with legislation and best practice relevant to your post and profession To be considered for our Housing Officer you will need to be able to demonstrate you have: The ability to be an effective communicator, adjusting your style for a variety of situations. A working knowledge of Anti Social Behaviour and its impact on contract holders and landlords. Resilience and professionalism in difficult situations. Excellent organisational and time management skills. A good understanding of the issues that affect vulnerable people. High level of ICT literacy. Are educated to a minimum education standard at level 4, or equivalent experience. Due to the nature of this post any successful candidates will need to undertake a DBS disclosure. Key Benefits We are committed to ensuring Tai Tarian is a great place to work. We are constantly reviewing the benefits that we offer to our workforce. As well as aiming to achieve a positive culture we offer a competitive pay and benefits package, some of which are listed below: 25 days annual leave (plus bank holidays and 2 additional office closure days at Christmas), rising to 28 days annual leave after 3 years’ service, and 31 days annual leave after 5 years’ service. Generous stakeholder pension scheme (rising to 8% contributions) Company sick pay and Income Protection Insurance (conditions apply) A 24/7 Employee Assistance Programme (EAP) and an app-based service giving employees and their families access to remote GP’s and enhanced health support. A paid day off to take your child to their first day at reception. Employee discount schemes Salary Sacrifice Car Lease Scheme Cycle 2 Work Scheme Learning and development opportunities As an equal opportunities’ employer, we aspire to have a diverse and inclusive workplace and encourage suitably qualified applicants from all areas of the community. If you are interested in applying for this role and you’ve got the skills, experience, and knowledge we are looking for please click apply. Please see attached role profile for the Housing Officer full job description and person specification. Closing date: 13th October 2024 Please note, the closing date is given as a guide. We occasionally close vacancies early in the event that we receive high volumes of applications. Therefore, we recommend that you apply early.