Job Title: Customer Service Claims Handler - Home Insurance
Contract Type: Permanent, full time or part time
Salary Range: £24,100 increasing to £27,100 over 30 months
Location: Eastleigh #SmartWorking
Closing Date for applications: 17th January
Our Household Claims department is a supportive and dynamic environment that delivers first-class customer service at a time when our customers need us the most. We are looking for people who pride themselves on problem-solving, are able to adapt to challenging circumstances demonstrating resilience, and strive to get the right outcome for our customer. If you thrive on engaging with customers over the phone and have a positive telephone manner, then this could be the opportunity for you!
Our Claims Handler role is the ideal opportunity to develop your career within an award-winning Insurance Company, recognized as a UK Top Employer for 2024!
Please note you will be working shifts Monday – Saturday. Your rota will be provided to you 4 weeks in advance.
As a Claims Handler, you will be responsible for dealing with new and existing claims. You will ensure that these are handled accurately and efficiently, gathering all relevant information and evidence of the loss through quality conversations with our customers. You will explore the extent and validity of a claim using sound judgment to make quality decisions on a wide range of claims. The work is varied and involves using validation tools to improve efficiency and the overall claims journey.
Main Responsibilities as Customer Service Claims Handler - Home Insurance:
* Engage with customers via the telephone to provide a high-quality claims service that strives for excellence.
* Make informed decisions regarding paying and rejecting claims up to handler authority limit, managing customer expectations and delivering updates with empathy.
* Liaise with Policy Holders, Brokers, Underwriters, Loss Assessors, suppliers, and other parties.
* Identify indicators of fraud and use questioning/investigation techniques to progress claims to payment or repudiation.
* Take ownership of complaints, record details accurately, and resolve where possible in line with company policy.
* Compliance with all company and Industry regulations.
* Ensure you are treating customers fairly and acting in a professional manner.
Skills and experience you need as Customer Service Claims Handler - Home Insurance:
* Positive attitude with a flexible and resilient approach to change.
* Excellent communication skills, written and verbal, with the capability to write complex letters in line with company standards.
* Demonstrate a high level of professionalism, integrity, and commitment.
* Ability to negotiate and influence others whilst maintaining an empathetic approach.
* Make good judgments throughout the claims journey and demonstrate the ability to work under pressure.
* Ability to use own initiative when prioritizing your workload and ensure that you take a proactive approach when settling claims.
* Strong attention to detail and accuracy when communicating with customers both written and verbally.
* A natural ability to manage conflict with an investigative mind in order to solve customer inquiries.
About Ageas:
We’re one of the largest car and home insurers in the UK. Our people help Ageas to be a thriving, creative, and innovative place to work, which is echoed in the service we provide to over four million customers.
As an inclusive employer, we encourage anyone to apply. We’re a signatory of the Race at Work Charter and Women in Finance Charter, a Stonewall diversity champion, and a Disability Confident Employer (which means interviews are guaranteed for applicants with a disability who meet the minimum role criteria).
Most roles across Ageas allow a proportion of your time to be spent working from home, and we’re open to discussing flexible working, including full-time, part-time, or job share arrangements.
Want to be part of a Winning Team? Come and join Ageas.
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