Key responsibilities of the role
* Responsibility for making premium payments (PPWs) to insurance underwriters to deadlines.
* Daily prioritisation and escalation of pending or suspected NOC activity liaising with all key stakeholders to ensure timely resolution. Review and diary management of mismatches and escalation of differences to the business to ensure timely resolution.
* Deliver exceptional client service (external and internal) by acting as a liaison for our clients or insurance underwriters - constantly work to improve and strengthen relationships and review processes to mutual benefit including instigating key insurer partnership meetings.
* Responsibility for the reconciliation of accounts by working with clients, insurance underwriters, and brokers to ensure funds are collected, and ability to work efficiently in a fast-paced environment.
* Manage query escalation to Lockton's broking divisions and within IBA, ensuring compliance with internal procedures and external regulatory requirements.
* Housekeeping, data, and record management. Maintain tracking systems and reports and ensure accurate data and record management.
* Comply with internal procedures and external regulatory requirements and escalate issues to senior management.
1. Dealing with credit control requests from insurers and providing responses on sett...