About this role Contract administration is a key role in operational delivery at RGE Services. As a Contract Administrator, you will report directly to the Administration Manager. Job Purpose Proactive – Takes on tasks to support the team in delivering operational excellence Conscientious – Finishes tasks to a high standard with the bigger picture in mind Collaborative – Works to support administration team colleagues to ensure positive outcomes Transparent – Models the RGE values in all interactions with colleagues and customers Main duties and responsibilities As a Contract Administration within the Customer Care team, you will: • Undertake contract administration support for either Fire or Electrical contracts • Prepare and provide client updates through portals and Sharepoint as needed • Handle incoming phone calls ensuring they are managed correctly • Ensure timely and accurate completion of the timesheet process • Scheduling appointments • Collation of contract data for the Contract Manager for use in complying with client KPIs • Filling and distribution of engineer diaries • Attend client meetings as a representative of the contract team as required • Work with SMT and the Contracts team to drive forward the company’s H&S strategy, modelling RGE values whilst ensuring compliance with all required training, auditing and reporting to ensure positive outcomes and a supportive culture Experience & Skills • Demonstrable previous experience in administration and supporting team members – experience within a similar technical environment would be desirable • Experience of executing exceptional delivery on contracts, ensuring customer service excellence and contractual compliance. • NVQ Level 2 or similar in a business focussed discipline desirable • Ability to handle a diverse workload with competing priorities • Strong Excel knowledge alongside good general IT skills • Focus on timely delivery against contract timelines and budgets