West Walk Surgery have an exciting opportunity for someone to join our caring and professional Care Navigator team working 22 hours a week.
We need cover for the following hours:
1. Tuesday - 8.30am-12.30pm
2. Thursday - 1.30pm-5.30pm
3. Friday - 10.30am-4.30pm
We also ask that you are able to offer holiday/sickness cover where needed.
Main duties of the job
We are looking for a happy, caring person to assist our patients in being directed to the correct clinician for advice/treatment working alongside our GP led KLINIK team.
You will be Care navigating by answering phone calls, dealing with patients face to face, sending messages to patients and answering queries sent through our clinical system KLINIK.
We have an established, friendly Care Navigator team waiting to welcome and train you.
About us
West Walk Surgery is a large friendly practice, consisting of 5 GP Partners, 5 salaried GPs, Mental Health Nurse, Pharmacy team, Paramedics, Nurse Practitioner, Practice Nurses and HCAs, all supported by the Care Navigator and Admin teams.
Job responsibilities
Job Summary:
To ensure that the Practice runs efficiently and that a good service is provided to patients, doctors, colleagues, and other agencies.
To participate as part of your team. To carry out your duties efficiently and competently. To ensure that patients are attended to quickly and in a friendly manner. To ensure that duties required by Partners or senior staff are carried out swiftly. To assist in the provision of a pleasant working environment for all staff.
To work at both the Yate and Coalpit Heath branch surgery.
Duties and Responsibilities:
1. Work with our GP led KLINIK team.
2. Make future appointments for patients with doctors, nurses, and other clinicians.
3. Navigate patients to the most suitable person to deal with their problem.
4. Provide general information such as results of tests carried out.
5. Register regular, temporary, immediately necessary or emergency patients using the approved guidelines.
6. Take visit requests according to guidelines, ensuring you have obtained the patient's name, address, telephone number, and message.
7. General reception administration.
8. When receiving patient samples, record on computer and take to treatment room.
9. When required, chaperone a doctor when they are examining a patient.
10. Process sick note certificate requests.
11. Print amendments and deductions summary and accept the requests.
12. Process incoming and outgoing medical requests.
13. Liaise with outside agencies and patients in connection with medical report requests.
14. Have a good working knowledge of all office equipment and use as required and instructed.
15. Respond to the call assist system as per the guidelines.
16. Use the panic button as per the guidelines.
17. Attend practice meetings as required.
Confidentiality
* In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
* In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff, and other healthcare workers. They may also have access to information relating to the Practice as a business organization. All such information from any source is to be regarded as strictly confidential.
* Information relating to patients, carers, colleagues, other healthcare workers, or the business of the Practice may only be divulged to authorized persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety
The post-holder will assist in promoting and maintaining their own and others' health, safety, and security as defined in the Practice Health & Safety Policy, to include:
* Using personal security systems within the workplace according to Practice guidelines.
* Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
* Making effective use of training to update knowledge and skills.
* Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
Equality and Diversity
The post-holder will support the equality, diversity, and rights of patients, carers, and colleagues, to include:
* Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
* Respecting the privacy, dignity, needs, and beliefs of patients, carers, and colleagues.
* Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities, and rights.
Personal/Professional Development
The post-holder will participate in any training program implemented by the Practice as part of this employment, such training to include:
* Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
* Taking responsibility for own development, learning, and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality
The post-holder will strive to maintain quality within the Practice, and will:
* Alert other team members to issues of quality and risk.
* Assess own performance and take accountability for own actions, either directly or under supervision.
* Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.
* Work effectively with individuals in other agencies to meet patients' needs.
* Effectively manage own time, workload, and resources.
Person Specification
Experience
* Practical Experience of working with others.
* Experience of using own initiative.
* Experience of Customer service.
* Flexibility.
* Confidentiality.
* Experience of working in a GP Surgery.
* Care Navigation trained.
Qualifications
* GCSE passes in Maths and English.
* Care Navigation trained.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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