Summary
Eric Parry Architects is seeking a IT support technician to join our practice in London. This role is pivotal in helping the IT team in manging software and hardware assets.
Wage
£20,184.32 a year
Training course
Applications support lead (level 4)
Hours
Monday to Friday, 9am to 6pm. 1 hour lunch
32 hours a week
Possible start date
Monday 3 March
Duration
2 years
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Office based role
* Provide end user desktop support for Microsoft Windows and Office applications
* Installing and configuring systems: Setting up computer systems and software
* Help Maintain a register of software and hardware assets
* Help with roll out of patch updates, driver updates etc
* Help maintain IT policy documents and research updates
* Liaise with EPA External IT support providers
* Help build PCs
* Active Directory user creation and maintenance
Where you’ll work
Eric Parry Architects Ltd, Discovery House, 28-42 Banner Street
London
EC1Y 8QE
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
NEWHAM COLLEGE OF FURTHER EDUCATION
Your training course
Applications support lead (level 4)
Equal to higher national certificate (HNC)
Course contents
* use data systems securely to meet requirements and in line with organisational procedures and legislation, including principles of Privacy by Design
* implement the stages of the application lifecycle ensuring that principles of usability and accessibility are embedded in the approach at every stage
* assess the impact on user experience and domain context on the data analysis activity
* communicate verbally and non-verbally to a range of internal and external stakeholders using a range of technical and non-technical language to provide an effective interface between internal or external users and suppliers
* take a ‘customer focused’ approach to service delivery, underpinned by active listening
* adapt to changing contexts within the scope of a project and continually review project output to ensure alignment with customer and organisational needs for example within a DevOps environment
* collate and interpret data and convert into useable formats such as infographics, reports, tables, dashboards or graphs
* select and apply the most appropriate data tools to deliver application support outcomes
* use manual or automated test tools
* adapt and apply testing activities according to industry standard development methodologies (sequential and iterative) including maintenance of clear supporting documentation
* apply specific industry standards where appropriate (for example GDPR, health informatics and safety critical) related to software testing
* use formal and informal techniques that will demonstrate software and systems are fit for purpose
* use relevant training methods to support internal and external stakeholders with core software applications and hardware ensuring that principles of usability and accessibility are embedded in the approach
* communicate applications support information by ensuring continuity of user understanding through use of training notes, user guides and other collateral sources
* use data systems securely to meet requirements and in line with organisational procedures and legislation, including principles of Privacy by Design
* implement the stages of the application lifecycle ensuring that principles of usability and accessibility are embedded in the approach at every stage
* assess the impact on user experience and domain context on the data analysis activity
* communicate verbally and non-verbally to a range of internal and external stakeholders using a range of technical and non-technical language to provide an effective interface between internal or external users and suppliers
* take a ‘customer focused’ approach to service delivery, underpinned by active listening
* adapt to changing contexts within the scope of a project and continually review project output to ensure alignment with customer and organisational needs for example within a DevOps environment
* collate and interpret data and convert into useable formats such as infographics, reports, tables, dashboards or graphs
* select and apply the most appropriate data tools to deliver application support outcomes
* use manual or automated test tools
* adapt and apply testing activities according to industry standard development methodologies (sequential and iterative) including maintenance of clear supporting documentation
* apply specific industry standards where appropriate (for example GDPR, health informatics and safety critical) related to software testing
* use formal and informal techniques that will demonstrate software and systems are fit for purpose
* use relevant training methods to support internal and external stakeholders with core software applications and hardware ensuring that principles of usability and accessibility are embedded in the approach
* communicate applications support information by ensuring continuity of user understanding through use of training notes, user guides and other collateral sources
Your training plan
This apprenticeship is delivered as a day release at our campus in Stratford. You will be required to attend college every week.
Level 4 Application Support Lead.
Behaviour, Skills and Knowledge.
Requirements
Essential qualifications
GCSE or equivalent in:
* English (grade 4)
* Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* IT skills
* Communication skills
* Attention to detail
Other requirements
Fully office-based role Candidate will need to based in London.