IT Service Delivery Lead – Grimsby – c£55,000 Chase & Holland are working exclusively with this forward thinking, market leading manufacturing business based on the outskirts of Grimsby to recruitment a IT Service Delivery Lead. You will be responsible for overseeing the delivery of IT services to all employees within the UK Operations. Ensuring that service level agreements are met, and that IT services are delivered in a timely, efficient, and cost-effective manner. The role requires a strong focus on customer satisfaction and service quality, as well as the ability to manage and motivate a team of Service Delivery Analysts and Engineers. This is a Technical Leadership role providing management oversite to the services delivered. The role takes responsibility of day to day operational delivery and represents an exceptional career opportunity and exposure for the right person. Salary & Benefits include: Our client is offering you a chance to join a very exciting business with excellent salary and benefits Excellent Bonus Scheme Hybrid & Flexible working policies and a 36.5 hour working week Option to work a 9 day fortnight (Have every other Friday off) Exceptional 12% pension contributions and private healthcare Rapid career development opportunities Responsibilities will include: Develop and maintain strong relationships with internal and external customers, ensuring that their IT service needs are met in a timely and efficient manner Provides feedback to the Global IT Organization on requested enhancements Identifies trends in IT support issues and works to reduce repeat incidents Supports the Vulnerability Management program and ensures secure delivery of IT services Ensure that IT service level agreements (SLAs) are established, monitored, and achieved or exceeded Manage and motivate, providing coaching, training, and performance feedback as needed Coordinate and communicate with other IT teams, vendors, and third-party providers to ensure that service delivery is optimised Monitor and report on IT service performance metrics, identifying opportunities for improvement and taking corrective action Provide input to IT service delivery budgets, ensuring that expenses are within budget and that cost-saving opportunities are identified and implemented The ideal candidate will be: Degree in Computer Science, Information Systems, or a related field Strong knowledge of IT service management frameworks such as ITIL, COBIT, or ISO 20000 Experience managing a team of technical professionals Excellent communication, interpersonal, and customer service skills Strong analytical and problem-solving skills Proven ability to manage multiple priorities and projects simultaneously Experience with project management methodologies and tools Knowledge of IT infrastructure, systems, and applications If you are interested in finding out about this exciting IT Service Delivery Lead opportunity, please click ‘apply now’.Chase & Holland acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialise in finance, supply chain, HR, IT and office support recruitment and comfortably service Yorkshire, Derbyshire, Nottinghamshire, Leicestershire, Staffordshire and Lincolnshire.