Contract: 12-month secondmentSalary: £41,820 or £45,500 for those living in London and the surrounding countiesLocation: Remote working Closing date for applications: 20th December 2024 The RoleGamCare is the UK’s leading provider of information, advice, and support for anyone affected by gambling-related harms. Our expert services are confidential, non-judgemental, and delivered both digitally and face-to-face, reaching those impacted across the UK.We are looking for an Online Support Team Manager to oversee the delivery of GamCare’s growing online support services, which currently include an online peer support community, chatrooms, forums, email, online appointments, and a range of self-guided support tools. You will lead a team of staff and volunteers, ensuring our services are delivered to a high standard, and that safeguarding practices are consistently prioritised.You will have a thorough understanding of digital support services and online platforms and have the technical knowledge required to enhance and build platforms and support services delivered remotely. As the Online Support Team Manager, you will play a key role in expanding and improving the user experience of our online platforms. You will have the opportunity to help shape the future of GamCare’s online services as we continue to grow and innovate in our delivery of online support. About YouYou will be an experienced Manager with the ability to lead, develop and support a growing Online Services team of staff and volunteers. You will have experience of supporting vulnerable cohorts through remote services and online platforms and have the skills to performance manage these services and teams to meet KPIs but also to ensure services are effective, responsive, safe, caring and well led services. You will also be a strong change leader, guiding your team through service developments and ensuring they are equipped to adapt to new ways of working, while fostering a positive and supportive environment. Key ResponsibilitiesKey Responsibilities Include:Lead and manage the Online Support team, fostering a positive and inclusive work environment.Oversee the day-to-day operational management of GamCare’s online services, ensuring they are effective, responsive, and safe.Ensure services meet KPIs and contribute to the growth of online support offerings.Lead the Online Support team through changes and new developments, ensuring smooth transitions and strong team engagement.Ensure compliance with safeguarding procedures and data protection regulations.Use data-driven insights and user feedback to evaluate and improve services, ensuring a high-quality user experience.Develop solid working relationships with internal and external teams. Support staff and volunteers with training, supervision, and performance management.For any further information on the role or if you require any reasonable adjustments at any stage of the application or recruitment process, please contact recruitment@gamcare.org.uk and the team will be happy to help.About the CompanyFounded in 1997, GamCare is the leading provider of information, advice and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, create awareness about safer gambling and treatment, and encourage an effective approach to safer gambling within the gambling industry.GamCare are committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.Gamcare is an equal opportunities employer and doesn't discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.For any further information on the role or if you require any reasonable adjustments at any stage of the application or recruitment process, please contact recruitment@gamcare.org.uk and the team will be happy to help.