Join to apply for the Customer Service Executive role at Trisk Management & Consultancy.
We're currently looking for a Customer Service Executive to create an outstanding customer experience at our Bristol Click & Collect branch and help customers get excited about our products.
We Offer:
* £24,500 + performance-related bonus of up to £6,720 per annum
* 33 days' annual leave
* Flexible working hours
* Generous employee discounts
* Private health care and sick pay cover
* Maternity and paternity packages
Hours:
You'll work a five-day week on a set rota that includes weekends (39.5 hours per week).
About The Role:
As a Customer Service Executive, you'll play a key part in the Click & Collect process, introducing customers to the car they've chosen online for the very first time. You'll also help the customer through the process of selling their car to Arnold Clark. You'll be committed to learning about our products and deliver an outstanding level of service when customers come to collect or sell their car.
This role will be a great fit for a customer service superstar who thrives in a fast-paced environment, and you'll be rewarded with plenty of opportunities to increase your earnings and develop your career.
Essential Skills:
* Full of energy and enthusiasm, with great people skills
* Good attention to detail when handling documentation
* A confident communicator who understands that a positive attitude gets great results
* Willing to learn and work with our branch network to ensure our customers have a great experience
* The ability to go the extra mile!
* A full UK driving licence
* Happy working on your own initiative, to problem solve and maximise handovers and purchases
* Ability to take ownership of situations all the way through to resolution
Day-to-day duties:
* Completing the handover and purchase of cars for our Click & Collect service
* Preparing handovers for the day ahead
* Arranging all documentation prior to handover to ensure a smooth process for customers
* Encouraging customers to share their experiences on social media
* Helping the customer familiarise themselves with their new vehicle
* Helping customers sell their car through our Sell Your Car service
* Learning about different vehicles and manufacturers
* Providing relevant information and assistance to customers as needed
You'll receive plenty of training and coaching, but we are looking for candidates with a thirst for knowledge and an ability to learn. We'd expect you to be a great team player and show us you've got the drive to make this a career, not just a job.
Our Culture:
Arnold Clark is committed to creating a diverse and inclusive workplace. We care about our employees and our communities, nurture talent, and encourage ambition. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Customer Service
* Industries: Administrative and Support Services
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