Job Responsibilities
* Manage the speciality team, supervising and directly line managing the outpatient appointment booking team.
* Ensure agreed booking procedures and administration resources deliver optimum utilization of capacity within national targets and timescales, maintaining a customer care focus at all times.
* Assist the Service Manager, Deputy Operations Managers, and Operations Manager with achieving and sustaining key performance targets.
* Provide practical support and advice in addressing day-to-day issues and problems within the directorate.
* Line manage members of the administration teams, providing strong and clear leadership to ensure effective, efficient, and productive work.
* Work in conjunction with the directorate bookings and administrative teams.
* Provide a comprehensive service to the Consultants and their team, ensuring Trust standards are adhered to in relation to all documentation and data entry concerning patient appointments and treatment.
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first-class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work-life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognizing that flexibility may mean a range of different working patterns and hours, and we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
For further details / informal visits contact:
Name: Camella Rumble
Job title: Service Manager
Email address: camella.rumble@nhs.net
Telephone number: 07768542228
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