Summary
Are you ready to dive into an exciting career where you can learn, grow, and make a difference? If you are a passionate individual eager to advance your career as our newest apprentice, we would be excited to hear from you. As a Customer Support Coordinator Apprentice, you will be at the core of the service team at Guardian Environmental.
Wage
£16,640 a year
Training course
Customer service practitioner (level 2)
Hours
Monday- Friday, with 30 minutes for lunch, 8.30am - 4.30pm.
37 hours 30 minutes a week
Start date
Monday 5 May 2025
Duration
1 year 3 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
A taste of the role:
* Provide top-notch customer service while learning new skills
* Create and maintain positive relationships with our clients
* Handle phone queries efficiently and professionally
* Manage call outs and emergencies with calm and composure
* Assist with various administrative tasks to keep things running smoothly
* Help with booking maintenance, call outs, and repairs
* Contribute to team projects and bring fresh ideas to improve our processes
We are looking for someone who:
* Can stay calm under pressure
* Possesses excellent communication skills for interacting with both external and internal customers
* Takes pride in their work and prioritises customer satisfaction
* Works well in a team environment
* Can build effective working relationships across the business
Please note: We reserve the right to close this vacancy early.
Where you’ll work
Guardian Environmental, 117 Clophill Road, Maulden
Bedford
MK45 2AE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
MILTON KEYNES COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
Why you'll love it:
* Gain valuable skills and experience in a supportive environment.
* Work with a fun and dynamic team that values your contributions.
* Play a key role in ensuring jobs are processed quickly and efficiently for our clients.
You will be working towards the Customer Service Practitioner apprenticeship. You will attend college for workshops 1 day per month for 9 face to face sessions and will receive support from a mentor & assessor throughout your apprenticeship.
Requirements
Essential qualifications
GCSE or equivalent in:
* Maths & English (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Customer care skills
* Organisation skills
* Attention to detail