Job summary Band 3 Health Care Support Worker - Crisis Resolution and Home Treatment Team We are looking for enthusiastic, forward thinking, passionate and motivated individual to join our OUTSTANDING Team at the Crisis Care Centre, Harplands Hospital. If you are ambitious, innovative and want to make a difference, we want to hear from you. Our Service is part of the Crisis Care Centre, at Harplands Hospital, Stoke-on-Trent which has been designed to the highest level of specification. This modern purpose designed unit is the central point for all those in need of a Crisis Assessment/Intervention. Main duties of the job To provide support, and spend therapeutic time with an allocated group of service users. To promote and support the physical health, comfort, wellbeing and recovery of service-users, and to assist them in re-establishing their place in the community, as appropriate. To assist Registered Professionals in assessments and care planning/ implementation and evaluation of individualized care plans. To provide support and day-to-day supervision to junior staff members, demonstrating the Health Care Support Worker role and role modelling good practice. About us As a Trust we remain bold and ambitious with plans for both service and system collaborative transformation over the coming years to improve the health and wellbeing of our local people through high quality care. We pride ourselves onensuring our team has their wellbeing put first and as such provide a range of wellness opportunities including flexible working. We are committed to the Greener NHS national ambition to becoming the world's first 'carbon net zero' national health system by 2045 (Greener NHS (england.nhs.uk). As part of this, sustainability is embedded in our strategy as one of our four key enablers. In order to deliver on this commitment, we recognise that we need a workforce that is as passionate as we are about achieving these goals, for the benefit of our service users, workforce, local communities and the planet alike. For 2024/2025, we have launched our "Proud to be Green" engagement campaign which is aligned to the targets set out in our Green Plan. As a Trust, you can be assured that we will commit to supporting you in working towards our net zero ambitions, set out in our Green Plan, through our sustainability programme". The Trust is committed to ensuring that a diverse workforce is representative and inclusive at all levels. We would very much welcome applications from all under-represented groups including women, people with disabilities, people from global majority backgrounds, and those from the lesbian, gay, bi and trans communities. Date posted 12 March 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Full-time Reference number 232-AUC-7008206 Job locations Harplands Hospital Stoke-on-Trent ST4 6TH Job description Job responsibilities Communicates with service-users and carers, all members of the multi-disciplinary team and staff in external agencies using a variety of methods including Information Technology. Regularly reports and effectively communicates service-users health status and care aims in care records and verbal reports to Registered Health Professional staff members and other members of the multi-disciplinary team. (query blending the above two first is about patients/public, second is healthcare staff) Relates appropriately with service-users, carer's, colleagues and others at all times maintaining professional boundaries. At all times ensures that own actions, support the equality, diversity, rights and responsibilities of individuals. Identifies, minimizes and reports risks of danger, harm and abuse to senior colleagues. At all times minimizes risks to self and others by undertaking safe working practices. At all times works within agreed and established Trust policy and operational procedures. Works with other Trust services to promote seamless service-user person centred care from referral/admission, to transfer and discharge on identified care pathways. Responsible for contribution towards planning and undertaking delivery of planned therapeutic activities with an identified group of service users. Responsible for undertaking elements of a holistic assessment, under the direction of Registered Health Professional staff. Responsible for regularly working with service-users to negotiate and review existing plans to address identified needs under the supervision of Registered Professionals. Job description Job responsibilities Communicates with service-users and carers, all members of the multi-disciplinary team and staff in external agencies using a variety of methods including Information Technology. Regularly reports and effectively communicates service-users health status and care aims in care records and verbal reports to Registered Health Professional staff members and other members of the multi-disciplinary team. (query blending the above two first is about patients/public, second is healthcare staff) Relates appropriately with service-users, carer's, colleagues and others at all times maintaining professional boundaries. At all times ensures that own actions, support the equality, diversity, rights and responsibilities of individuals. Identifies, minimizes and reports risks of danger, harm and abuse to senior colleagues. At all times minimizes risks to self and others by undertaking safe working practices. At all times works within agreed and established Trust policy and operational procedures. Works with other Trust services to promote seamless service-user person centred care from referral/admission, to transfer and discharge on identified care pathways. Responsible for contribution towards planning and undertaking delivery of planned therapeutic activities with an identified group of service users. Responsible for undertaking elements of a holistic assessment, under the direction of Registered Health Professional staff. Responsible for regularly working with service-users to negotiate and review existing plans to address identified needs under the supervision of Registered Professionals. Person Specification Qualifications Essential oAdvanced Apprenticeship in (Mental) Health and Social Care Experience Essential Experience of working with people with Mental Health Needs as a member of a multi-disciplinary team. Person Specification Qualifications Essential oAdvanced Apprenticeship in (Mental) Health and Social Care Experience Essential Experience of working with people with Mental Health Needs as a member of a multi-disciplinary team. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name North Staffordshire Combined Healthcare Trust Address Harplands Hospital Stoke-on-Trent ST4 6TH Employer's website https://www.combined.nhs.uk/working-together/join-our-team/ (Opens in a new tab)