Account Manager
Location: Boots Cambridge
Contract: Permanent, 37.5 hours/week, any 5 out of 7 days
CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.
"In order to be irreplaceable, one must always be different" stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand.
Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, make up and skincare creations.
JOB PURPOSE
The Account Manager will lead an energetic and passionate team dedicated to creating experiences with our clients. The Account Manager is responsible for all retail activities that contribute to the brand's image and leadership in the market by liaising with field and head office functions. They will be responsible for the day-to-day running of the counter and continue to coach and mentor the team.
KEY RESPONSIBILITIES
Leading the team:
* Guide the team towards achieving results and developing individual talents.
* Create an environment rich with ethics, integrity, and diversity, leading to positive team collaboration.
* Proactively identify, address, and manage employee relations issues with the support of their Retail Development Manager.
* Facilitate frequent team and individual communication to ensure collective knowledge.
* Share the brand vision and business challenges, empowering the team while holding them accountable.
Business developer:
* Build CHANEL's portfolio of clients through data capture in line with brand expectations.
* Develop business initiatives in line with the brand vision and strategy.
* Manage staff rotas and ensure optimal client experience.
* Communicate retail and collateral stock needs to all necessary parties.
* Provide feedback and reporting to line manager to influence strategies and recommendations.
Experience creator:
* Create tailor-made, personalized client experiences and build long-lasting relationships.
* Consider the omni-channel journey and help the team embrace digital shopping trends.
* Facilitate resolution of client service complaints with a holistic approach.
* Ensure team has tools/training to provide a CHANEL client experience.
* Ensure visual merchandising guidelines are adhered to and maintain a clean, tidy, and welcoming counter.
CHANEL Ambassador:
* Possess solid knowledge of the brand, its heritage, and share it with clients and the team.
* Implement training received and seek further learning to nourish a global beauty culture.
* Ensure respect of uniform and grooming guidelines at all times.
SKILL SETS
Leadership and Management skills:
* Strategic thinker: Analytical and systemic, challenge the status quo, communicate the vision to inspire and engage.
* Relationship-focused: Collaborative, partnering, and influencing skills.
* Ability to develop and empower people: Listening and empathy, feedback and coaching skills.
* Performance-minded and decisive, striving for continuous improvement.
Soft skills:
* Posture and communication skills: Verbal and written communication.
* Curious, personal agility, continuous learner.
* Self-awareness, self-confidence, and stress management.
* Enthusiasm, energy, and motivation.
* Trustworthy with integrity/ethics.
Benefits at CHANEL:
Our employee benefits support you across your professional and personal life by offering you:
* Physical Wellbeing: Private Medical Insurance, Online GP App, Cycle Scheme.
* Financial Wellbeing: Pension, Life Assurance, Retail Discounts.
* Mental Wellbeing: Employee Assistance Programmes.
* Lifestyle: Arts & Culture Ticket Discounts, CHANEL Product Discounts.
* Employee Recognition: Service Awards Programme.
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL. #J-18808-Ljbffr