Hybrid working, £26,000 - £30,000 DOE, 39 days annual leave, 35hrs per week for an excellent work-life balance.
7hrs shifts per day across Monday - Saturday between 8-6 (on Saturdays the latest you'll work is 3pm!).
Gosforth based, free parking, training for 5 weeks is office-based, thereafter hybrid working if preferred.
Start date: Jan 2025.
Duties:
1. Managing a team of 12 agents
2. Coaching and development
3. Performance management
4. Absence and sickness reviews and management
5. Dealing with escalations as required
6. Ensuring SLAs are met by managing KPIs
7. Carrying out 1:1s with agents
Must have:
1. Proven experience managing teams in the contact centre environment
2. Experience working towards strict regulations
3. Coaching and supportive nature
4. Excellent customer service skills
Initially you'll start on an agency contract for 6 months, with the view to move to a permanent contract where you will receive the below additional benefits:
39 days annual leave AND 5 paid well-being days
Career progression
Private medical
8% employer pension contribution
Hybrid working
Enhanced maternity/paternity (20 weeks full pay!)
And many more benefits!
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Job Info
Job Title: Team Leader - Gosforth (call centre)
Company: CV-Library
Location: Newcastle upon Tyne, Tyne and Wear
Posted:
Closes: Jan 1st 2025
Sector: Customer Services
Contract: Permanent
Hours: Full Time
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