Working in a well established organisation|Working in a supportive environment About Our Client A well known client in the Woking area. Job Description Point of referral for colleagues, our Business Partners and anyone reporting concerns or issues with current Members across The Travel Network Group; Identify applicants and Members who are high risk; Follow up concerns until resolution or escalation, and record actions & outcomes; Implementing the closure process from discovery of loss until file closure; Engage and manage colleagues to liaise with clients during the closure of a member; Liaise with applicants to confirm a reconciliation of their current business where required; Help onward clients of closed members with any queries regarding their bookings Assist current member with any queries or concerns The Successful Applicant Point of referral for colleagues, our Business Partners and anyone reporting concerns or issues with current Members across The Travel Network Group; Identify applicants and Members who are high risk; Completing a reconciliation of current Member's trust accounts when necessary and resolving any matters arising; Follow up concerns until resolution or escalation, and record actions & outcomes; Implementing the closure process from discovery of loss until file closure; Engage and manage colleagues to liaise with clients during the closure of a member; Liaise with applicants to confirm a reconciliation of their current business where required; Administer payments and bookings relating to closed members. Liaise with other departments regarding any areas of concern across the membership Help onward clients of closed members with any queries regarding their bookings Assist current member with any queries or concerns What's on Offer Immediate start Good rate of pay Contact: Charles Wilkinson Quote job ref: JN-102024-6562565 Brand: PP