Branch Manager
Salary:c. £32,211 per annum
Hours:35 hours per week
Contract:Permanent
Location:Shrewsbury Branch
Are you a people person with a passion for providing first class customer service? If that sounds like you, then we have your next new challenge awaiting for you.
We have an exciting opportunity for a Branch Manager to join our team at our Shrewsbury Branch. You will be wholly accountable for the day to day operational running of your branch. You will demonstrate enthusiasm and provide clear direction, leadership, coaching and support your team to deliver a consistently superior branch experience, identifying customer needs and exceeding their expectations.
The role requires excellent interpersonal skills and a passion for building strong long term relationships with customers, your team and the community.
What the role will look like:
* To be the face of the West Brom, building relationships with customers on a one-to[1]one basis and deliver excellent customer service
* Identify customer needs and exceed their expectations by providing a solution from our wide range of products and services
* Manage, coach and develop yourself and your people
* Review and manage customer feedback
* Take ownership for your personal development
* To contribute to a positive team environment
* Overall responsibility for policies and procedures including audit, compliance and the look and feel of the branch
* The ability to get things right first time through high levels of accuracy
* Identifying and raising issues that put the customer or Society as risk
What you will bring to the role:
* Experience of dealing with all areas of people management including performance management and recruitment
* Full operational accountability
* A genuine interest in customers and their needs
* Leadership, management development and coaching
* Enthusiasm as working as part of a team
* A good eye for detail
* Ability to interact and engage with customers, relationship building skills
* Excellent written and verbal communication skills
* Ability to work individually as well as part of a team
* Flexibility to work across branches
* CeMAP qualification desirable but not essential
We Value a diverse range of skills and experiences here at the West Brom. So even if you don't meet every single requirement listed in the job description but are passionate about the role, we still encourage you to apply.
What's in it for you:
* We pride ourselves on our development opportunities and always look to promote from within wherever possible,
* Holiday starting at 175 hours (25 days) plus bank holidays that grow with your time with us and the opportunity to buy or sell up to 5 days holiday each year,
* 2 paid volunteering days a year,
* Living Pensions: Pension scheme starting at 5% contribution from you and 7% contribution from us, and well match your further contributions up to 10.6%
* Enhanced maternity, paternity and adoption leave with paid fertility treatment, neonatal and pregnancy loss leave,
* Life assurance provided by the Society at 4 times your salary,
* Yearly performance related pay scheme and pay review,
* Private medical insurance thats discounted when your time with us grows, with the option to include family members,
* Salary Sacrifice Electric/Hybrid Car Scheme,
* And much more, from flexible working options, wellbeing support and a whole heap of warm West Bromness.
Why choose the West Brom?
At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Broms biggest asset that doesnt mean just viewing them as employees. We are proud of our heritage and absolutely believe that the West Brom is a great place to work.
Were a Disability Confident Leader and encourage disabled applicants and all from diverse backgrounds to apply. Well do what we can to adjust our recruitment journey and offer a guaranteed interview to disabled applicants who meet what were looking for. If you need any support with applying to one of our roles, get in touch.
Do it today and click apply!
*Please note We reserve the right to withdraw our adverts earlier than the original published expiry date, therefore if you are interested please submit your application as soon as possible*
Head Office: 2 Providence Place West Bromwich B70 8AF. The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. the West Brom is a trading name of West Bromwich Building Society.
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