Job Description
Ref: 22946
Job Title: Cantonese speaking Customer Service Representative, Banking (12 Months Temps)
The Skills You'll Need: Fluent Cantonese and English. Customer service experience in Banking, ideally as a Bank Teller.
Your New Salary: up to £34k depending on experience.
Location: London.
Job Status: Fully on site. 12 months temps, with possibility to extend or go permanent depending on business needs and performance.
Summary:
* To provide all cashier services and handle cash accurately.
* To provide existing and potential customers the best experience at the Bank.
* To provide quality customer services in accordance with the Bank’s policy and procedures.
* To recognise customers’ needs and develop new business for the Bank to achieve sales target.
* To support all designated areas within the branch operations where service or assistance is required.
What You'll be Doing:
Process:
* To accurately complete or input data and make amendments on screen and records.
* To maintain Clear Desk policy.
* To keep clear records of transactions/processes.
* To exercise due diligence and care in handling transactions.
People:
* To ask for help and support where necessary.
* To maintain good teamwork and work relationships with colleagues and other departments.
Customer:
* To have full understanding of the products and services before selling them to customers.
* Fully explain the products and services to customers by using a customer checklist and interview observation checklist.
* To ensure customers are made aware of all the product details by signing the agreement.
* Resolve customers’ queries/concerns/complaints and provide relevant information and support.
Compliance & Risk Management:
* Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity.
* Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work.
The Skills You'll Need to Succeed:
* Fluent in speaking Cantonese and English; Mandarin is a bonus but not essential.
* Knowledge of opening new accounts, bank products, safe deposit boxes, cash handling and basic cashier area operation.
* Knowledge of accounting terminology.
* Good Communication and Interpersonal Skills.
* Able to deliver tidy, neat and accurate work output.
* Effectively organize the assigned work and manage the time to meet the standards or goals established for the job.
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