Oceanfreight Import Operator – Middlesex Shift pattern - Monday-Friday Location : Middlesex Salary : Up to £38,000 (DOE) We have an exciting opportunity for an Ocean Freight Import Operator to join a well-established freight forwarder renowned for their expertise in air, road, sea, and warehousing services. This role is perfect for someone who is passionate about logistics and enjoys working in a dynamic, fast-paced environment. As an Ocean Freight Import Operator, you’ll play a crucial role in our team, ensuring that every shipment is handled seamlessly. You’ll oversee the end-to-end process of ocean import logistics, from tracking shipments and managing documentation to coordinating with customs and resolving any issues that arise. You’ll be part of a company that values growth, teamwork, and operational excellence, offering ample opportunity to develop your expertise within a supportive and experienced team. If you thrive in a collaborative setting and are motivated by the challenge of coordinating complex global logistics, this position could be an excellent fit. Benefits Competitive Salary Up to £38,000 Opportunities for career growth and development Health & Wellness benefits Collaborative & Supportive work environment Opportunity to work from home in the future Responsibilities Independently handle shipments in the role of Ocean freight Imports in accordance with quality standards, including documentation, booking, shipment control, transport insurance, accounting, and customs handling Provide customer support in conjunction with the Sales Department, including occasional client visits when required Handle complaints in line with BIFA Terms and Conditions, including correct KPI recording Communicate with our UK, Overseas offices, and agents Check job file reporting, accuracy, and profitability Focus on ensuring the most cost-effective service solutions are being utilized without risk to service levels Qualifications Previous experience in Ocean freight Import operations Knowledge of BIFA Terms and Conditions Strong communication and customer service skills Ability to work independently and efficiently Familiarity with customs handling and transport insurance