Job responsibilities To treat all patients, visitors and colleagues with courtesy and respect; maintaining confidentiality at all times. Maintaining a clean and tidy environment, and reporting all incidents / accidents to Senior Staff To keep patient centre system up to date, including admission transfers and discharges of patients To be responsible for inpatient / outpatient notes ensuring: They are available and ready for use when needed That reports, care plans etc. are filed in notes That notes are available for coding after discharge of patients All medical staff / midwifery staff sign results and ensure timely filing of results To be responsible for collection and delivery of post To ensure smooth running of the ward by Keeping ward books up to date Keeping list of patients admitted / discharged Making follow-up appointments for patients Bed state and ward boards updated daily Ensure evening admissions / discharges are entered on the patient centre system Where reports are signed and notes have left the ward area, ensure reports are forwarded to appropriate area Liaise directly with secretaries re: reports and notes as necessary To ensure all stationery and information booklets are ordered when needed To assist in the general running and maintenance of the ward as a member of the multi-disciplinary team To bleep members of staff as required Photocopy notes for transfer to other hospitals Ensure transfer of notes form for coding office is undertaken To be aware of emergency procedures Patient/Customer Service Answer telephone calls and queries from clients, relatives and members of the multi-disciplinary team, forwarding enquiries to appropriate staff