We are seeking an experienced Account Manager to join well-established market leader in the Void Property Security and Maintenance industry.
The Role:
As the Key Account Manager, you will act as the main point of contact for assigned clients, developing, and maintaining long term relationships ensuring customers receive services in a timely fashion.
Other duties include, answering calls / emails and responding accordingly and also complete various administration tasks (reporting and client updates) as well as working with engineers to both quote for and to carry out remedial repairs to both Residential and Commercial property portfolios.
Key Responsibilities:
· Build and maintain strong, long-lasting relationships.
· Prepare client reports.
· Participate in and attend client meetings.
· To handle all calls in a professional manner.
· To load new work instructions from clients onto CRM system.
· To allocate tasks to contractors and manage through to completion.
· To be able to work independently without instruction.
· Be able to follow up with other departments to have an awareness of maintenance/repair issues for your clients
· To manage the handling of any complaints in accordance with agreed escalation processes.
· To proactively monitor own workload and prioritise action where required. Ability to multitask and prioritise is essential for this ...