A fantastic opportunity for someone with an interest working with young people to be a key part of giving students a safe and enjoyable experience on our short courses.
About the role
Location : Oxford
Start : April 2025
Reports to : Oxford Operations Manager
Working pattern : Full time (Weekend shifts are shared across the department, with time given back in lieu)
Salary : £25,000 pa pro rata
This is a key role making sure our international students aged 9-24, and the staff working with them are appropriately supported throughout our short courses. Day to day, you will be working with the Operations Department either in the office or in a college/school, responding to queries and issues that require specific attention. You’ll make key decisions and take action in collaboration with the head office team and residential Course Directors.
Main Duties:
* Welfare and Wellbeing: Work closely with onsite welfare staff and senior managers to ensure students are safe and well during our courses.
* Safeguarding: Ensure the protection of students in accordance with our Safeguarding Policy and UK Law.
* Proactive Problem-Solving: Proactively identify and address issues, escalating when necessary to maintain smooth operations.
* Compliance and Record Keeping: Maintain accurate records including ensuring company safeguarding and disciplinary processes are adhered to.
* Relationship Management: Build and maintain strong relationships with staff, host sites, and suppliers through email, phone, and in-person communication.
* Planning and Logistics: Assist with the planning and booking of activities and visits to ensure seamless delivery of our social and cultural programme.
* Staff Recruitment and Training: Support the selection and onboarding of on-course staff, including conducting interviews and assisting with training sessions.
* Site Presence: Be present at college sites during the core delivery period (July-August) to assist with day-to-day operational support, including occasional weekends.
About you
* Resilient and Supportive: You are committed to supporting student and staff welfare and wellbeing, ensuring a safe and positive experience during the courses.
* Confident Communicator: You are a confident and empathetic communicator in-person, on the phone, and via email, and comfortable with difficult conversations whilst remaining diplomatic.
* Proactive and Empathetic: You bring a can-do attitude, learn quickly, and respond effectively to changing situations, while remaining calm.
* Team player: Happy to step in wherever needed, with a strong sense of teamwork and a positive outlook.
Essential :
* Experience handling student and staff welfare situations with a clear understanding of key safeguarding policies and procedures.
* Willingness to spend time away from home during the summer and travel between sites.
* Strong problem-solving skills with the ability to take initiative and prioritise.
* Excellent IT skills, including managing files, emails, and spreadsheets.
Desirable
* Experience working with young people and/or vulnerable adults.
* Experience of supporting a team handling welfare situations.
* Experience in a summer school or similar environment with international students.
* Familiarity with Salesforce or other CRMs, Google Workspace and Slack.
* You may hold a MHFA certificate or similar.
What is in it for you:
* Training and professional development
* 25 days annual leave (pro rata)
* Flexible and hybrid working within the operational needs of the role
* Excellent team culture
Application Details
Deadline : 6th April. We will be reviewing on a rolling basis before this end date, early application is encouraged. We reserve the right to close the vacancy early should we receive enough applicants.