Job summary Provide leadership and management skills to enable the practice to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment. Main duties of the job Strategic management and planning The post holder will: Keep abreast of current affairs and identify potential opportunities and threats; Contribute to practice strategy; formulate objectives and research and develop ideas for future practice development; Monitor and evaluate performance of the practice team against objectives; identify and manage change; Develop and maintain effective communication both within the practice and with relevant outside agencies; Independently and collaboratively project manage new and developing service change within the practices/primary care network (PCN); Assess and evaluate accommodation requirements and manage development and expansion plans. About us Coventry & Rugby GP Alliance (CRGPA) The Coventry and Rugby GP Alliance is a private company limited by shares, wholly owned by local Coventry and Rugby GP practices. As a GP led organisation, we represent 54 GP practice shareholders and cover nearly 420,000 patients. We describe our work in terms of Supporting, Innovating, Developing and Educating - we are on the S.I.D.E. of general practice and we have developed our Operational Plan to describe what we do to ensure that we continue to deliver high quality, accessible and responsive services for both practices and patients. We have identified key areas that we will focus on to build upon and improve our existing services. These are our Strategic Priorities: Clinical Service Improvement & Delivery Clinical Innovation Primary Care Development Practice and Network Support Training and Education Integrated Care Good Governance Hodge Hill Hodge Hill Family Practice is located at Hodge Hill Primary Care Centre, Hodge Hill, which is in the East of Birmingham approximately 4 miles away from the City Centre. The practice has a raw list of just over 6,000 patients, witha young population when compared to the national average with 35.4% of the practice population aged under 18, compared to the national average of 20.7%. The practice has a smaller percentage of older patients with 7.7% of the patients aged over 75, compared to the national average of 10.1%. Date posted 18 October 2024 Pay scheme Other Salary £45,000 a year (FTE) Contract Permanent Working pattern Part-time Reference number E0046-24-0066 Job locations Hodge Hill Primary Care Centre Roughlea Avenue Birmingham B36 8GH Job description Job responsibilities Job responsibilities: Strategic management and planning The post holder will: Keep abreast of current affairs and identify potential opportunities and threats. Contribute to practice strategy, formulate objectives and research and develop ideas for future practice development. Monitor and evaluate performance of the practice team against objectives, identify and manage change. Develop and maintain effective communication both within the practice and with relevant outside agencies. Independently and collaboratively project manage new and developing service change within the practices and primary care network. Assess and evaluate accommodation requirements and manage development and expansion plans. Human resources Oversee the recruitment and retention of staff and provide a general personnel management service Ensure that all staff are legally and gainfully employed. Monitor skill-mix and deployment of staff Manage staffing levels within target budgets Evaluate, organize and oversee staff induction and training and ensure that all staff are adequately trained to fulfil their role Develop and implement effective staff appraisal and monitoring systems Support and mentor staff, both as individuals and as team members; Implement effective systems for the resolution of disputes and grievances; Keep abreast of changes in employment legislation; Maintain up-to-date HR documentation (including job descriptions, employment contracts and employment policies); Actively engage with the PCN, including managing recruitment and management of staff. Financial management Manage practice accounts and seek to maximise income Through negotiation with the ICB and NHS England ensure the practice receives an appropriate and equitable allocation of resources Understand and report on the financial implications of contract and legislation changes Manage practice accounts; submit year-end figures promptly and liaise with the CRGPA CFO Monitor cash-flow and report to CRGPA Monitor and reconcile income and expenditure statements and purchase/sales ledger transactions Manage appropriate systems for handling and recording of cash and cheques and petty cash. Organisational Convene meetings, prepare agendas and ensure distribution of minutes as necessary Develop Practice protocols and procedures, review and update as required Ensure that Practice premises are properly maintained and cleaned and that adequate fire prevention and security systems are in place Manage the procurement of practice equipment, supplies and services within target budgets Develop and review Health & Safety policies and procedures and keep abreast of current legislation Arrange appropriate insurance cover Ensure that the Practice has adequate disaster recovery procedures in place Arrange appropriate maintenance for practice equipment Monitor and oversee Practice locum requirements. Patient services Adopt a strategic approach to the development and management of patient services Ensure service development and delivery is in accordance with local and national guidelines Ensure that the practice complies with NHS contractual obligations in relation to patient care Maintain registration policies and monitor patient turnover and capitation Oversee and/or develop repeat prescribing systems Oversee and/or develop and manage an effective appointments systems Oversee and/or organise surgery timetables, duty rotas and holiday cover Routinely monitor and assess practice performance against patient access and demand management targets Develop and implement an effective complaints management system Liaise with patient groups/PALS/Patient Participation Group. Information management and technology Oversee the evaluation of and plan practice IT implementation and modernisation Oversee the latest development in primary care IT including DoH initiatives such EPRs and disease coding, and regularly update the practice management team Oversee the motivation, support and monitoring of staff in the use of IT, organise, oversee the organisation of and evaluation of IT training Oversee setting of targets and monitoring standards for data entry and data collection Ensure that the practice has effective IT data security, back-up, maintenance and disaster recovery plans in place Liaise with the ICB regarding systems procurement, IT funding and national IT development programmes Maintain the practices websites. Job description Job responsibilities Job responsibilities: Strategic management and planning The post holder will: Keep abreast of current affairs and identify potential opportunities and threats. Contribute to practice strategy, formulate objectives and research and develop ideas for future practice development. Monitor and evaluate performance of the practice team against objectives, identify and manage change. Develop and maintain effective communication both within the practice and with relevant outside agencies. Independently and collaboratively project manage new and developing service change within the practices and primary care network. Assess and evaluate accommodation requirements and manage development and expansion plans. Human resources Oversee the recruitment and retention of staff and provide a general personnel management service Ensure that all staff are legally and gainfully employed. Monitor skill-mix and deployment of staff Manage staffing levels within target budgets Evaluate, organize and oversee staff induction and training and ensure that all staff are adequately trained to fulfil their role Develop and implement effective staff appraisal and monitoring systems Support and mentor staff, both as individuals and as team members; Implement effective systems for the resolution of disputes and grievances; Keep abreast of changes in employment legislation; Maintain up-to-date HR documentation (including job descriptions, employment contracts and employment policies); Actively engage with the PCN, including managing recruitment and management of staff. Financial management Manage practice accounts and seek to maximise income Through negotiation with the ICB and NHS England ensure the practice receives an appropriate and equitable allocation of resources Understand and report on the financial implications of contract and legislation changes Manage practice accounts; submit year-end figures promptly and liaise with the CRGPA CFO Monitor cash-flow and report to CRGPA Monitor and reconcile income and expenditure statements and purchase/sales ledger transactions Manage appropriate systems for handling and recording of cash and cheques and petty cash. Organisational Convene meetings, prepare agendas and ensure distribution of minutes as necessary Develop Practice protocols and procedures, review and update as required Ensure that Practice premises are properly maintained and cleaned and that adequate fire prevention and security systems are in place Manage the procurement of practice equipment, supplies and services within target budgets Develop and review Health & Safety policies and procedures and keep abreast of current legislation Arrange appropriate insurance cover Ensure that the Practice has adequate disaster recovery procedures in place Arrange appropriate maintenance for practice equipment Monitor and oversee Practice locum requirements. Patient services Adopt a strategic approach to the development and management of patient services Ensure service development and delivery is in accordance with local and national guidelines Ensure that the practice complies with NHS contractual obligations in relation to patient care Maintain registration policies and monitor patient turnover and capitation Oversee and/or develop repeat prescribing systems Oversee and/or develop and manage an effective appointments systems Oversee and/or organise surgery timetables, duty rotas and holiday cover Routinely monitor and assess practice performance against patient access and demand management targets Develop and implement an effective complaints management system Liaise with patient groups/PALS/Patient Participation Group. Information management and technology Oversee the evaluation of and plan practice IT implementation and modernisation Oversee the latest development in primary care IT including DoH initiatives such EPRs and disease coding, and regularly update the practice management team Oversee the motivation, support and monitoring of staff in the use of IT, organise, oversee the organisation of and evaluation of IT training Oversee setting of targets and monitoring standards for data entry and data collection Ensure that the practice has effective IT data security, back-up, maintenance and disaster recovery plans in place Liaise with the ICB regarding systems procurement, IT funding and national IT development programmes Maintain the practices websites. Person Specification Qualifications Essential Evidence of a sound education and management qualification or equivalent experience at graduate/postgraduate level Evidence of a commitment to continuing professional development Desirable Degree level certification Relevant management qualification/AMSPAR Experience Essential Previous primary care management experience Management experience Writing and reviewing comprehensive personalised support plans including risk assessments SystmOne experience Managing budgets Experience of strategic business planning Experience of dealing with the public/patients Desirable At least 5 years management experience in the NHS or in practice management Experience of working with regulatory bodies and preparing for inspections Understanding and awareness of Care Quality Commission (CQC) inspections Understanding of Primary Care Networks Person Specification Qualifications Essential Evidence of a sound education and management qualification or equivalent experience at graduate/postgraduate level Evidence of a commitment to continuing professional development Desirable Degree level certification Relevant management qualification/AMSPAR Experience Essential Previous primary care management experience Management experience Writing and reviewing comprehensive personalised support plans including risk assessments SystmOne experience Managing budgets Experience of strategic business planning Experience of dealing with the public/patients Desirable At least 5 years management experience in the NHS or in practice management Experience of working with regulatory bodies and preparing for inspections Understanding and awareness of Care Quality Commission (CQC) inspections Understanding of Primary Care Networks Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Coventry And Rugby GP Alliance Address Hodge Hill Primary Care Centre Roughlea Avenue Birmingham B36 8GH Employer's website https://www.coventryrugbygpalliance.nhs.uk/ (Opens in a new tab)