Overview 0 Job Introduction Main Responsibilities Provide technical knowledge for both project and BAU Incidents. Provide 2nd/3rd line support for key business applications across the Card Factory Group Identify better operational working practises and contribute to and uphold best practice. Undertake technical problem management and root cause analysis. Ensure that all key systems are operational and where identified provide resolution or guidance to colleagues which drives the resolution of issues. Identify and suggest operational improvements. Support the delivery of key projects, collaborating with other colleagues and support partners as required. Provide technical expertise to other IT teams. The Ideal Candidate Exposure to ERP Systems (SAP S4/HANA, Microsoft Dynamics AX) and Data Transformation Platforms (Dell Boomi, SSIS, EDI). Experience with Ecommerce Platforms (Sales Force Commerce Cloud). Proficiency in Reporting Technologies (SSRS, Power BI). Strong problem-solving and troubleshooting skills. Highly organized, able to plan and implement technical changes and multiple tasks concurrently. Good technical documentation skills. Adaptable to meet changing business needs. Ability to discuss complex technical issues with non-technical audiences. Experience in system testing standards and procedures for all testing cycles. Good communication skills and experience working with a wide range of stakeholders. About the Company Card Factory is the UK’s leading specialist retailer of greetings cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer. This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey. In return, we offer a wide range of benefits to support your physical, mental, and financial wellbeing.BenefitsPension15% Card Factory colleague discount in-store and onlineSave As You Earn schemeFinancial Wellbeing SupportFinancial Education ToolsSalary AdvanceSeasonal incentive schemesRetail Management Apprenticeship Programmes with local providers with access to a virtual internal network for learning togetherDiscounted gym membership, mobile phone contracts, and car leasingDiscounts across 100’s of UK retailersEmployee Assistance Programme – access to tools to support mental, physical, and financial wellbeingEnhanced Maternity, Paternity, and Adoption leaveThis is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.For any questions email: vacancies@cardfactory.co.uk (we do not accept CVs/Applications via email) We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly. No agencies, please.Sportswift Ltd T/A Card FactorySalary Details: up to £42,000 Location: Century House Brunel Road Wakefield 41 Industrial EstateJob Reference: cardfac/TP/1803145/24529