Job Summary
We have an exciting opportunity for customer focused individuals to join our dynamic Trafford based team who deliver an exceptional service to our patients. As a receptionist, you will be the first point of contact for patients, patient relatives/carers, and health care professionals accessing our services at Trafford.
We have a permanent part-time opportunity offering 10 hours per week. The shifts we have available are:
1. Week 2 Tuesday 08.00-14.00
2. Week 2 Thursday 19.00-23.00
3. Week 1 Friday 08.00-14.00
4. Week 1 Saturday 14.00-18.00
You will be required to work a weekend shift and there will be overtime opportunities available.
Rate of pay is £12.00 to £14.40 depending on shift, with a pay rise of 3% in April 2025.
Main duties of the job
As a Trafford Receptionist for Mastercall Healthcare, you will be the first point of contact for healthcare professionals, patients, or patient relatives/carers accessing our services. The receptionist will ensure that all patients, visitors, and staff attending the premises are made welcome and always treated professionally. The role will also include administrative duties and require the post holder to be aware of activities and services being delivered in the premises at any time.
The Role Will Involve:
* Welcome all patients and visitors
* Log patients as arrived on the clinical system
* Book patients onto the clinical system
* Advise all patients of wait times and update the information regularly
* Ensure visitors sign in, issue temporary ID badges & log car registration numbers
* Direct visitors to the appropriate place
* Monitor patients in the waiting room and escalate any concerns as appropriate
* Keep the waiting room and reception tidy, including monitoring the supply of information leaflets
* Receive all incoming post, faxes, and emails in a timely manner and direct them to the appropriate people
* Answer all incoming phone calls in a timely manner and transfer them as appropriate
* Receive all deliveries and direct them to the appropriate place
* Respond to panic alarms, calling Hospital crash team, security, and/or police if required
* Report any incidents in accordance with organisational policies relating to patients, staff, premises, and equipment
* Communicate effectively with internal staff and attend staff meetings and all mandatory training as required
* Regularly check your NHS Mail email account for work-related correspondence
* Maintain sound operational knowledge of the computer systems, telephony systems, and communication equipment
* Check and sign medical equipment/prescriptions in and out at the start and end of each shift for all clinicians
* Provide administration support to other members of the team as required
* Effectively communicate with other health and social care agencies when required
* Arrange emergency ambulance transfer/taxi transport to other hospitals/home for patients when required
* Check the clinical rooms each morning and evening to ensure the rooms are fully stocked and fit for purpose
* Know where spare stock and equipment is kept and notify the appropriate people when stock is low
* Deal with general inquiries
* Be the front-line member of staff to deal with any complaints, ensuring an up-to-date knowledge of complaints procedures and escalation procedures
* Carry out any other reasonable duties as requested by management
Person Specification
Experience Essential:
* Excellent interpersonal skills, written skills, and the ability to communicate information to colleagues.
* Excellent time management skills with the ability to plan and manage own workload
* Experience in working with the general public
Desirable:
* IT Literate including working knowledge of Excel and Outlook
* Knowledge of Adastra computer systems
* Previous receptionist or NHS experience
* Understanding of general practice and out of hours service provision.
* Ability to work flexible hours to suit the needs of the organisation
* Experience or understanding of facilities management.
Qualifications Essential:
* Educated to GCSE Standard Maths & English
* Right to work in the UK
General Qualities Essential:
* Motivated and a team player with the ability to work in a team environment
* Attention to detail
* Effective written and verbal communication skills
* Confident in dealing with suppliers, customers, doctors, and staff face to face, by email, and on the phone
* Flexible approach
Desirable:
* Ability to take initiative and be responsible for actions
Employer details
Employer name: Mastercall Healthcare
Address: Trafford Healthcare NHS Trust, Moorside Road, Urmston, Manchester, M41 5SL
Employer's website: http://www.mastercall.org.uk/
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