At Inlogik, we’re proud to be a global leader in Corporate Credit Card and Expense Management solutions, empowering businesses across 30 countries. Our innovative products drive efficiency and transparency, making a real difference in how organisations manage their finances. We have a new opportunity for a Technical Support Team Leader at our Farnborough office. Please note this is a hybrid role with the expectation of a minimum 1-2 days per week in the office. About the role: Oversee the UK Support Desk operation to ensure internal/external incidents, regular checks and service requests are dealt with in a timely manner with excellent customer service. Team Leader duties: Ensure administration of personnel, including performance evaluations, career goals, training, recruitment, resource planning, organising leave schedules, one to one and departmental staff meetings. Act as an escalation point for any issues that require management oversight or technical expertise for the support desk operation. Provide excellent customer support, including assisting clients with the configuration and troubleshooting of Inlogik products. Attend regular reviews with Clients to discuss recent issues/incidents. Pro-actively moni tor tic ket system and support inboxes and respond to customer issues within agreed timeframes. Manage file and document transfer between Inlogik & clients and remediate issues as required. Perform scheduled daily checks accurately and on time. Assist and troubleshoot day-to-day issues that arise with the delivery of Inlogik products to its customers. Investigate, reproduce and document issues reported by clients. Provide technical pre-sales, implementation and client management assistance. Deploy bespoke deliverables to existing clients as requested. Actively participate and contribute to technology/process advancement in the Inlogik Group including review of product documentation/training materials and provide feedback for improvement. About You: You have proven experience managing a small Technical Support team and know how to lead by example. You have solid experience providing technical support for web based software applications, preferably with expense management software or fintech. Possess excellent analytical, troubleshooting, business analysis and task management skills. Customer centric with the ability to communicate to all levels of the business. Understanding of relevant business software tools e.g. SFTP client, Microsoft Office, ticketing systems etc. Exposure to Web Page development including HTML, CSS, XML and XSLT. Experience in a technical support environment using SQL. Have the ability to write and maintain coherent, accurate, useful and clear documentation. Willingness to work with own initiative, improve current knowledge and skills and be open to challenges. Overall, you will have strong team participation tendencies, good written and verbal communication skills, excellent customer facing capabilities and the ability to multi task. Inlogik Benefits: Flexibility & Autonomy : Enjoy a flexible schedule that works for you. Competitive Remuneration : Receive a rewarding salary package. Hybrid Working : Balance your work and personal life with our adaptable arrangements. Social Activities : Participate in inclusive team and company events. Health & Well-being : Access wellness programs that support your health. Recognition Programs : Celebrate your achievements and contributions. Supportive Environment : Join a culture that values your growth and success. Excellent Culture : Be part of a thriving organization with a 4.3-star Glassdoor rating, where diversity and inclusion are a priority. Apply now with your latest resume and one of our team members will be in touch.