Job Overview:
We're seeking a Patient Advisor to play a key role in providing 5-star service to our patients. As a Patient Advisor, you'll be responsible for building strong relationships with our patients, performing diagnostic eye scans, and ensuring a smooth patient journey.
* Duties:
* Building a strong relationship with our patients
* Performing diagnostic eye scans (full training will be provided)
* Confidently relaying patient information to the optometrist to ensure a smooth patient journey
* Maintaining patient records with accurate and up-to-date information
* Arranging affordable finance options to suit each individual patient
* Scheduling patients' consultations and surgeries with our optometrists and surgeons
Requirements:
* Key Skills:
* Excellent written and verbal communication skills
* Strong negotiation skills
* Self-motivated to work with and without supervision
* Strong organisational skills
* Commercial awareness while providing world-class customer service