Customer Service/ Call centre Advisors.
Duration: 6 months contract with potential for extension
Hours: Full time 35 hours per week - 1 day at the weekend every other week.
Location: Cumbernauld - 100% office based including training.
Pay Rate: £12.21per hour
Hours: Shifts from 7am until 11pm - Shifts will be delegated 6 weeks in Advance - Weekend work will be required, this will be every second weekend, only 1 day at the weekend.
Start dates: April 7th of April 2025
Job Description Summary
Provide customer support to consumers via telephone and/or Internet, e.g., instant message, email. Handle customer inquiries and resolve simple and basic support issues, such as address changes, processing orders, warranty, or billing/payment.
Skills & Experience Required:
* Excellent customer service skills that build high levels of customer satisfaction within a call centre or customer service-related job in a service industry.
* Excellent verbal and written communication skills
* Computer navigation and operation skills
* Demonstrates effective people skills and sensitivities when dealing with others
* Ability to work both independently and in a team environment
General Duties:
* Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues.
* Processes a high volume of consumer inquiries on products and services and resolves a targeted percentage of those inquiries.
* Troubleshoo...