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Senior Claims Adjuster - Casualty - 12 Month Fixed Term Contract
London
Explore. Analyze. Cultivate. Collaborate. Innovate.
At AXA XL we solve today's complex risks to drive tomorrow's innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyse deeper. Dream bigger.
Our Claims team sets us apart. Our experienced Claims professionals use their expertise to handle the most complex claims seamlessly. You create an environment that fosters collaboration, customer service and colleague development.
This is a permanent opportunity for an experienced and enthusiastic Casualty Claims professional to work with the London Wholesale Casualty Claims team, contributing to the excellent offering we provide to our clients across the globe. This is a varied and challenging role, where you'll have to think on your feet, adapt to changing workloads, and efficiently communicate at all levels.
This is a regulated role under the Central Bank of Ireland's Fitness and Probity regime.
DISCOVER your opportunity
What will your essential responsibilities include?
* Embrace and deliver on the strategic drivers that AXA XL has in place from 2024, including tailored client solutions, offering value beyond the policy, leveraging data to help clients make better decisions and streamlining processes to improve value.
* Managing a portfolio of mid to high value claims across all jurisdictions, including Canada, Australia, Italy, UK&I and US. Pro-active case management and regular engagement with all stakeholders.
* Attending (virtual/in person) ADR settlement forums as part of the pro-active case management philosophy.
* Analysing policy covers across the LW Casualty book to ensure appropriate application and allocation.
* Reporting to Senior Internal Management for all high value, catastrophic and contentious claims/events.
* Timely and accurate management of case and block file reserves to meet company standards and market expectations.
* Developing and maintaining effective relationships with Underwriters, Actuaries, Senior Management, internal and external stakeholders, and the wider claims teams.
* Acting as a reference point to Claims Adjusters for support, development and progression.
* Oversight of our Third Party Administrator and Cover Holder partners across all territories.
* Effective Litigation management and spend control.
* Monitoring and adjusting DA funds for high volume accounts.
* Working with Offshore/Shared Services to ensure delivery of the agreed service.
* Periodic status delivery to Underwriters and Actuaries of portfolio trends and developments.
* Attending new business meetings and presentations to deliver the claims philosophy.
* Preparing for and presenting large claim activity to the Management/Leadership team.
* Effective diary management.
* Managing static and inactive claims across the wider team as required.
* Engaging with project groups when required to facilitate business improvement or product enhancement.
* Always looking for ways to improve and enhance the service we provide.
You will report to the Casualty Claims Manager - London Wholesale.
SHARE your talent
We're looking for someone who has these abilities and skills:
* A truly client first mindset.
* International casualty claims adjusting experience within the Lloyds of London and company markets.
* Able to demonstrate proactivity and technical capability in the management of high value losses.
* Persuasive communicator able to adapt to different audiences and stakeholders.
* Excellent organization skills.
* Competent in all Microsoft suite products.
* Innovative mindset - ability to find successful solutions.
* High level of numeracy and attention to detail.
* Ability to prioritize tasks and responsibilities.
* Educated to A Level standard minimum, or equivalent.
* Comprehensive knowledge of ECF2, the Lloyds market, International Casualty claims, including TPA work.
FIND your future
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. We combine a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace.
Inclusion & Diversity
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. Our 2023-26 Sustainability strategy focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
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