Our client, a family run business, is looking for a Junior Sales Support Administrator to provide customer and sales support to their Key Accounts.
Working alongside an existing Account Manager, you will assist in supporting the full operation of the key accounts. Your main responsibilities will include; sales order input, customer updates and account support. You will provide troubleshooting information, report and act on customers' needs while helping in forecasting and production timelines.
This is a fantastic opportunity for a school or college leaver or someone with minimal experience to develop their career.
Monday to Friday 8.30 - 5.
Duties include
* Tracking orders and investigating shipping delays from suppliers or for customers
* Answering customer queries via phone, email or via an ecommerce platform
* Processing customer order, refunds and returns
* Referring complex cases to the Account Manager
* Preparing quotes for customers and processing order requests
* Ordering stock from suppliers and helping with forecasting needs for each account
* Booking on shipments for international deliveries and creating commercial invoices.
The role on occasion may require warehouse work and assisting and helping to get urgent orders packed and despatched from the warehouse.
Skills/Experience
1. Team player and an ability to multi-task under pres...