Role: IT Service Management Analyst, Contract
Location: Hybrid, Leicester (1-2 days a week)
Duration: 6-month initial term
The Contract:
We are recruiting an IT Service Management Analyst to work with the IT Service Operations team to drive IT Service improvements across the business and work on a range of IT Service related initiatives/projects.
We are looking to engage an ITIL certified IT Service specialist who has worked across the full-service life cycle and has the self-motivation to drive service improvements and processes forward autonomously.
Initiatives may include IT Problem, IT Change, IT incident and IT Service related tasks, therefore experience in a range of IT Service related roles is essential.
We are looking for:
* Experience working across the full IT Service lifecycle, with a strong understanding of ITIL Best Practice.
* ITIL V3/V4 certified (Preferred)
* Excellent communication and relationship building skills, with the resilience to see initiatives through.
* Understanding of IT Problem, Change, Incident, and Transition Management.
* The ability to discuss your track-record identifying IT service improvement opportunities and subsequently delivering those improvements.
* Problem Management experience would be beneficial. Analysis issues and working to implement solutions.
* Track-record taking ownership of, and successfully delivering, a range of small-medium-sized service-related IT projects/initiatives.
Very urgent requirement, please express an interest ASAP.
Seniority level
Associate
Employment type
Contract
Job function
Information Technology, Project Management, and Consulting
Industries
IT Services and IT Consulting and IT System Operations and Maintenance
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