Remote in UK - Technical Operations Specialist
Role Overview:
We are looking for a technically skilled problem solver who enjoys resolving issues and delivering exceptional customer support. This customer-facing role involves supporting users through our ticketing system, live chat, and other channels. You'll troubleshoot platform-related issues, liaise with third-party tech providers, and ensure customers receive a top-tier experience, even in challenging situations.
As part of the Operations Team, as Technical Operations Specialist you'll become familiar with trading platforms and internal policies. Training will be provided, but a keen interest in online Forex trading will be an advantage as you'll support customers' simulated trading accounts and resolve platform-related issues.
Your Profile:
1. Strong troubleshooting and problem-solving skills
2. Active interest in technology and a solid understanding of common computing issues
3. Exceptional communication skills (both written and verbal)
4. Strong mathematical skills and proficiency in Microsoft Excel/Google Sheets
5. Experience in customer service, ideally using ticketing systems
6. Interest or basic knowledge of Forex trading is desirable (training provided)
7. Ability to work autonomously and as part of a team
8. Results-driven with a passion for providing high-quality service
Technical Operations Specialist Key Responsibilities:
1. Provide technical support via Live Chat, Tickets, Discord, Emails, and CRM
2. Identify, investigate, and resolve service interruptions proactively
3. Communicate clearly with customers and offer effective solutions
4. Act as the liaison between the customer and the team
5. Escalate complex issues to team members or third parties as needed
6. Offer account support, including adjustments to simulated balances during service disruptions
7. Update customer records, financial data, and other information in databases
Logistics & Remote Working Requirements:
Company-provided equipment (Laptop/PC) or BYOD option
Stable internet connection (at least 30 Mbps) for meetings/voice calls
A private and quiet workspace
Technical Operations Specialist Skills Required:
1. Mandatory: Strong communication, customer-focused, team player, attention to detail, analytical skills, fast learner, problem-solver, able to multitask and prioritize
2. Desirable: Knowledge or experience in Forex trading, strong typing skills
How to Apply:
Please ensure you are UK-based with the right to work in the UK. To apply click the apply link online and send an updated copy of your CV including a 300-word description of why you're suitable for the role and attach your CV. Applications without a CV will not be considered.
About FTP London Ltd:
Funded Trading Plus (FTP London Ltd), established in 2021, is a leader in developing profitable trading strategies for the financial markets. We offer talented traders the chance to prove their skills in a simulated environment, where successful evaluations lead to real-world commissions. Our global reach spans North America, Europe, Asia, and Africa, and we are one of the top 10 firms in the industry.
As a fully remote company, we cultivate a strong, supportive team culture focused on growth and success. Our Trustpilot rating reflects our dedication to exceptional customer service.
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