Job summary
Amicus Health are looking to recruit an additional member of our Patient Services Team at Clare House Surgery, Tiverton.
Although experience within healthcare would be an advantage, team players with a can-do attitude and great customer service skills are most important as training will be provided.
We are recruiting for 36 hours per week. The working pattern will be over 4 days between Monday-Friday to Flexibility to support periods of increased demand, including covering annual leave and sickness, would be required.
Main duties of the job
Duties include, but are not limited to, working on the Reception desk to assist patients face to face, taking telephone enquiries and bookings, and working with the clinical teams to ensure patient care is at the heart of all we do.
About us
Amicus Health is a thriving practice with two sites located in the picturesque Mid Devon area covering Clare House and Bampton Surgeries. We deliver excellent primary care to over 18,500 patients across Tiverton and Bampton thanks to our multidisciplinary clinical team of 8 partners, 15 salaried GPs, 9 practice nurses, HCAs and strong administration function.
We provide fruit, tea and coffee for all staff and foster team spirit with annual summer and Christmas parties, yoga, walking groups and appreciation postcards. Other benefits include a Cycle to Work Scheme.
Job description
Job responsibilities
Responsibilities:
1. Greet patients, families and other visitors.
2. Answer phones, type and distribute correspondence and emails.
3. Respond to online requests and queries from patients.
4. Inform providers of new patient information.
5. Schedule patient appointments.
6. Inform patients of test results and treatment options.
7. Communicate with physicians on behalf of patients.
Person Specification
Experience
Essential
8. Customer service experience (1 year)
9. Administrative experience (1 year)
Desirable criteria
Desirable
10. Language - English
11. Driving licence
Qualifications
Desirable
12. GCSE or equivalent