Life on the team Do you have experience working alongside technical and design teams within Service Platforms? Have you been responsible for helping support and document Service Platform processes? Are you available now or in the coming weeks? If you answered YES - please click to apply This is an exciting opportunity to join a leading IT organisation as a Business Analyst for a 12-month fixed term contract starting asap. Were looking for an individual who has existing experience working in a similar role and is able to travel to our global head office in Hatfield up to 2 days per week (hybrid role). This role will work alongside the Service Platforms team which supports services such as CyberArk, ScienceLogic, Citrix & MOVEit. What youll do Assist with scheduling the request management ticketing queues to the agreed process and procedures Support and document processes to underpin the core services Takes responsibility for the definition, documentation and execution of one or more small projects (Change to Service) Scheduling stakeholder meetings and facilitating communications to the wider audience Assess situations, issues and opportunities and escalate when appropriate Establishes productive relationships and networks at an operational level to build and maintain relationships Supports processes in accordance with Computacenter Information Security Policies Effectively escalates issues and opportunities to line manager Taking ownership of queries and managing through to a prompt resolution What youll need Be able to write high quality requirements documents, user guides, highlight reports and release notes Highly motivated and focused individual with an organised and systematic approach Excellent interpersonal skills illustrating a high standard of written and verbal communication An individual who is able to confidently and quickly build relationships Understanding of IT methodologies Some experience of a monitoring or Privileged access management system which underpins IT service Management Advanced academic background, preferably to good degree level or equivalent Experience of developing best practice processes and procedures for functional area