MAIN PURPOSE OF JOB: • Provide technical support to staff via phone, email, remote desktop tools, or in person • Install, configure, and maintain hardware (desktops, laptops, printers, etc.) and software • Troubleshoot and resolve IT issues, escalating when necessary • Set up user accounts, permissions, and passwords in line with company policies • Maintain and update IT documentation and asset records • Support the rollout of new applications, systems, and hardware • Monitor and maintain network systems including Wi-Fi, VPN, and file servers • Ensure compliance with IT policies, GDPR, and cybersecurity best practices • Assist in backup, recovery, and disaster recovery planning Essential: - Proven experience in an IT support role (1st or 2nd line) - Good knowledge of Windows OS, Microsoft 365, and basic networking - Understanding of Active Directory, user account management, and remote access tools - Strong problem-solving and communication skills - Ability to work independently and manage multiple priorities Desirable: - Relevant IT certifications (e.g. CompTIA A, Microsoft MTA/MCP, ITIL Foundation) - Experience with cloud platforms (e.g. Azure, AWS) - Knowledge of mobile device management (MDM) tools - Familiarity with ticketing systems such as Zendesk, ServiceNow, or Freshdesk