Background
The world around us is experiencing significant change, the greatest in generations.
At McLaren Applied, we’re accelerating the response to that change. Our vision is that our people and technologies will pioneer a better future. Our mission is to achieve breakthroughs in performance.
We’re at the cutting edge of innovation in industries including transportation, automotive and motorsport. We create solutions that drive efficiency and cost-effectiveness, and want to help to reduce the carbon footprint and become more sustainable.
By applying our expertise, we deliver real benefits and pioneer a better future.
Role Purpose:
We are currently seeking an Account Manager who is passionate about technology to join our team. The candidate should have a multi-skilled, flexible approach to managing complex relationships, contracts and opportunities to help us manage and grow several of our largest contracts.
The role requires a strong understanding of what is required to deliver projects and solutions to our customers and motivating teams to deliver beyond the high expectations our customers have of McLaren Applied.
The successful applicant will be the primary point of contact for the relationship between McLaren Applied and assigned customers.
Responsibilities:
ACCOUNT MANAGEMENT:
1. Build strong, long-term and in-depth internal, customer and partner relationships to ensure the highest levels of customer satisfaction and be seen as the trusted advisor.
2. Communicate complex propositions to decision makers and supporters to achieve their buy-in.
3. Work with Service Delivery Manager to plan and deliver the right reporting tools and metrics to key customers.
4. Serve as the link of communication between key customers and internal teams.
5. Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
STRATEGIC GROWTH:
1. Develop a deep understanding of the customer’s organisation, how they operate and what they want to achieve.
2. Develop a qualified pipeline of opportunities within assigned accounts (i.e. change requests, additional scope).
3. Generate repeat sales and ensure profitable growth targets are met.
4. Build account development plans to communicate the opportunity and the support needed to contribute to achieving company targets.
5. Build capture plans to ensure optimal approach to opportunity pursuit.
6. Drive McLaren Applied’s reputation as an innovator and technology leader in the Connected Intelligence industry.
ORGANISATIONAL ALIGNMENT:
1. Work with the back-office functions to provide latest positioning directly from customer engagements.
2. Feed information to product roadmaps and improve best practice standards and documentation.
3. Provide internal reports to inform the wider business of the account’s status and any upcoming opportunities.
ORGANISATIONAL CAPABILITY:
1. Oversee and manage the project management, service management and technical pre-sales objectives within the nominated account domain so that high quality proposals, products and services are delivered, and payment is received in a timely fashion.
2. Oversee the internal service provision on behalf of the customer, acting as an external interface and escalation.
3. Support the ongoing management of associated business processes (i.e. payment plans).
Minimum Experience/ Qualifications:
* Ability and experience in building customer proposals; including detailed and customer centric specification documents and the associated business case and commercials.
* Proven experience in a Project Management, Customer Service, technical or commercial account role within a technology environment – minimum 3-5 years’ experience.
* Experience within the public transportation or telecoms sectors would be advantageous.
* Degree, preferably in engineering, business management or equivalent experience.
* Strong customer service skill and orientation.
* Resilience and ability to work with others to see the positives from all situations.
* Ability to work within cross functional teams.
* Experienced in contract negotiation with partners and customers alike for engineering projects and components supply.
* Works well with others, has strong communication and time management skills.
* Ability to effectively prioritise tasks in a high-pressure environment.
* Ability to engage with a broad range of stakeholders, including CXO level, and work within matrix organisation.
What we can offer you:
In return for everything you bring to the table, we can ensure an exciting, challenging role in a dynamic business surrounded by some of the best people in their respective fields.
At McLaren Applied we firmly believe it’s the relationships and friendships we create while working that make us special. We’re also aware that the world is changing and we are part of that change. We all want and need different things from our work and home lives, so, if you have commitments outside of work, we’re open to talking through flexible working options that work for you and us.
* Annual leave (25 days + bank holidays, pro-rated for part time colleagues).
* Enhanced Company Maternity, Paternity and Adoption leave and pay.
* Flexible working policies, including Hybrid Working.
* Life assurance to the value of 4 times base salary.
* Opportunity to join the McLaren Applied Pension Plan.
* Company funded individual private healthcare with the opportunity to extend to partner or spouse and/or dependents at a discounted rate.
* Ride-to-work with Evans Cycles – take advantage of the Government’s Cycle-to-Work scheme which offers savings of up to 42% on the cost of a new bike, cycling accessories and components.
* Electric car scheme – opportunity to drive a brand-new car in a more affordable way through this salary sacrifice scheme. Employees are eligible to join the scheme after successful completion of their probationary period.
Who we are:
McLaren Applied are a medium-sized tech firm spun out of McLaren Group. We’re looking for people who will thrive in a non-hierarchical, growth-orientated company, self-starters who are flexible and somewhat entrepreneurial in their approach.
McLaren Applied are committed to Diversity, Equality and Inclusion (DEI) and promote DEI in all we do. McLaren Applied are also members of the UK Government Disability Confident Scheme.
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