As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.
Together, we keep everyday life moving to build a better tomorrowPurpose of the position
The purpose of the position is to work closely with sales, operations and key stakeholders to ensure installations are conducted to a Hiab standard at our 3rd party installers. Supporting 3rd parties during the build process and supporting our customers if there are build concerns following installations. Assist in continuous improvement and standardisation of the UK installation process.
Main tasks and responsibilities
1. Refine and execute Hiab's plans to reduce the number of ‘approved’ installers
2. Roll out Hiab’s installation Agreement to ‘Approved’ installers
3. Work with the HSE manager to ensure that all installers work safely and in accordance with Hiab agreement
4. Ensure 3rd parties have the appropriate level of trained staff to ensure they undertake the complete installation process to the Hiab standard
5. Roll out and streamline the Hiab operation procedures and associated paperwork to Hiab installers
6. Ensure Hiab installation centres follow Hiab standards using bodybuilder guidelines and COP.
7. Assist in the planning and scheduling of builds for installers, ensuring SLA’s for completion and communications are kept.
8. Work with the operations team to ensure builds are produced in line with customer requests and as efficiently as possible
9. Work with the quality/inspection team to control the quality of installation
10. Define and implement a KPI dashboard with a weekly follow-up cadence
11. Continuous development of the E2E supply chain to reduce working capital around the network.
What you’ll need to succeed
Education:
Relevant technical and/ or engineering qualifications
Working experience
Dealer/Service/ Partner - supporting, and managing 3rd party entities for an OEM or larger organisation
Understanding of hydraulic, electrical and mechanical engineering principles or 5+ years of manufacturing experience
HGV experience or understanding (preferred)
People and change management experience
Health and Safety training
Ability to work independently, manage multiple projects, build reports and meet deadlines.
Competence and skills
Good IT skills
Ability to lead with professionalism
Reporting and excellent communication; both verbal and written
Personal attributes or qualities:
Proactive and flexible working approach
Results and achievement-driven
Co-operative, building relationships with different internal teams