The Walton Centre is the only specialist hospital trust in the UK providing comprehensive neurology, neurosurgery, spinal, pain management and rehabilitation services. We place our patients and their families at the heart of everything we do. We have been rated as 'Outstanding' by CQC and we often receive patient feedback like below:
'I am grateful every day for the ongoing care of the amazing team. Being listened to with understanding and compassion and knowing they will always do their best to help you be as well as possible is absolutely priceless.'
This is what our clinical and operational teams try to do for our patients every day. In Information, we want to support them to do this and to match their high standards.
We want you to work closely with our services to provide actionable insight, helping them shape the services they provide, pre-empting their needs and helping to inform their decision making.
Main duties of the job
To support the provision of an Information Analysis Service to Clinical and Non-Clinical staff. This requires providing accurate and timely information from complex data sets providing guidance where appropriate.
This involves taking a lead role in the development of predictive modelling, clinical and patient flow algorithms, statistical data analysis and analytics to support developments in data and clinical services.
Job responsibilities
* Support the provision of an Information Analysis Service to Clinical and Non-Clinical Staff within the Trust. This requires providing accurate and timely information from complex data sets providing guidance where appropriate.
* To undertake audit and validation of data within Trust Information systems to support robust reporting to the divisional structure, Executive and external statutory bodies.
* Perform analysis of data in response to ad-hoc requests.
* Maintain and develop external relationships working with the ISD Network and other local networks to bring in new skills and knowledge to benefit the department.
* Communicate with trend analysis of data in an easy to understand format to both internal and external stakeholders about reporting requirements and information.
* Take a lead role in the development of predictive modelling, clinical and patient flow algorithms, statistical data analysis, and analytics to support developments in both Data Services, and Clinical Data Services.
* Support both the Head of Information & Business Intelligence in delivering the departments strategy.
* Liaison with external agencies to identify and meet their Information requirements.
* Ensure all departmental documentation is kept up-to-date as possible.
* To champion and promote the improvement of data completeness, timeliness, and accuracy, conveying the importance and use of information to deliver intelligence and patient/service improvements.
* Ensure the continued trust in the department data and analysis through rigorous validation of reports and narrative before release.
* Lead programmes to embed data driven decision making.
* Assist the Senior BI Developer in the development of reports and dashboards through gathering requirements and acting as a product owner.
* Report to senior management and board when necessary on exception in performance of KPIs.
* Be responsible for helping to develop the Information Analysts working with them on projects and supporting them in their skills development.
* Lead on project work to improve the departments efficiency.
* Have a lead role in creating and maintaining the departments policies and procedures ensuring that they are up to date and accurate.
* Participate in own personal development review and undertake own professional development.
* Support the Trusts corporate information requirements, ensuring high quality information is supplied within deadlines and is fit for purpose.
* Participate at the Trusts Information management Groups as required, and play a key role in the resolution of information issues raised there.
* In conjunction with other team members prepare and assist in the development of robust service improvement solutions.
Person Specification
Qualifications
* Postgraduate degree or equivalent experience in the analysis of data.
* Evidence of CPD / Informatics Related Qualifications (such as SQL, R, Statistics, visualisation/SPC, project management, health economics).
Knowledge & Experience
* Extensive experience of working in a data analysis role.
* Experience of working in a busy Information Department.
* Experience in writing SQL queries.
* Experience of working with and combining data contained within different data sources.
* Experience of BI Tools (e.g. Power BI, SSRS, Tableau).
* Track record of developing information outputs through assessment and use of the most efficient analytical tools.
* Proven ability to work with operational teams to identify data problems and agree negotiated outcomes/actions.
* Experience of supporting clinicians and management in the provision and interpretation of information.
* Experience of working on to tight deadlines.
* Effective communication skills and ability to communicate with staff at all levels.
* Ability to plan and organise their own tasks and activities within the team.
* Knowledge of NHS information systems, data dictionary, and clinical coding.
* Understanding of the NHS Strategy and policy agendas.
* Understanding of local NHS structure, strategy, vision and policy.
* Experience of SQL Server Analysis Services.
* Experience of SQL Server Integration Services.
* Experience of Designing and Building Relational Databases / Data Warehouses.
Skills & Attributes
* Advanced use of SQL.
* Advanced Skills in Microsoft Office (such as Excel). Excellent numerical and analytical skills, with the ability to turn raw data into presentable reports and charts.
* Ability to identify underlying problems by analysing information and suggest effective solutions.
* Excellent data and information analysis and report generation skills.
* Ability to collate, analyse, interpret and explain complex datasets.
* Numerical skills with a high attention to detail and ability to produce information at a consistently high standard.
* Excellent communication and presentation skills, both oral and written, combined with active participation and the ability to respond and provide direct feedback in sometimes-pressured circumstances.
* Customer focused with strong business acumen. Proactive and Responsive to Customer Demands. Ability to concentrate for long periods of time on diverse, complex analyses, with frequent interruptions.
* Ability to manage multiple workflows and achieve short deadlines.
* Highly adept at interpreting findings from data reports tailored to the Divisions and report these back in a clear, concise and understandable way.
* Ability to identify and advise managers on performance trends and suggests possible explanations appropriately tailored to relevant clinical context.
* Ability to interpret reports and advise managers on likely problem areas using narrative and graphical presentations.
* Ability to effectively provide challenge and scrutiny of systems, processes and products to improve quality within the team and external to it.
* Ability to prioritise varied and high volume workloads to tight deadlines, both for self and team members.
* Ability to apply common sense and logical thinking to problem solving.
* Ability to translate non-technical requirements into technical solutions and to communicate complex analytics to others with little or no analytic background.
* Ability to deal diplomatically with all levels and disciplines of staff.
Other
* Member of an Informatics professional body such as AphA.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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